Keisha Henson Jackson
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service through strong work ethic, attention to detail, and creative problem solving. Excellent communication skills, with the ability to quickly develop rapport with customers and team members.
Overview
16
16
years of professional experience
Work History
Customer Service Analyst
Evergreen Packaging
04.2008 - 08.2020
- Managed over 40 customer accounts with multiple locations
- Monthly sales of approximately 6,000 tons/ $5.4MM
- Provided exceptional customer service by researching and supplying solutions to resolve issues and meet client requirements
- Implemented and monitored customer inventory programs
- Coordinated all account activity from order entry to delivery
- Trained and mentored new team members
Sales Representative
MC Precast Concrete Inc.
04.2006 - 04.2008
- Developed and maintained relationships with area contractors to ensure repeat business
- Managed a large volume of projects simultaneously
- Effectively negotiated contracts and pricing
- Achieved over $1MM sales in first year.
Account Representative
NovaCare Rehabilitation
08.2004 - 03.2006
- Directed sales and marketing for 11 physical therapy clinics
- Developed all marketing ideas and promotions to creatively stand out from the competition
- Coordinated special events and presentations for physicians and case managers
- Exceeded sales targets through consistent follow-ups and relationship-building with area physicians
Education
B.S., Business Administration - Marketing
WESTERN CAROLINA UNIVERSITY
Cullowhee, NCStudy Aboard Program -
UNIVERSITY OF GRANADA
Granada, SpainAdditional Information
Computer Skills: Microsoft Word, Excel, Powerpoint, Outlook
Language: Spanish-Intermediate
Extremely creative with years of experience in special event planning and organization (weddings, parties, fundraisers, church trips, etc.)
Timeline
Customer Service Analyst
Evergreen Packaging
04.2008 - 08.2020
Sales Representative
MC Precast Concrete Inc.
04.2006 - 04.2008
Account Representative
NovaCare Rehabilitation
08.2004 - 03.2006
B.S., Business Administration - Marketing
WESTERN CAROLINA UNIVERSITY
Study Aboard Program -
UNIVERSITY OF GRANADA
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