Norma McSwain
Bremen,AL
Summary
Driven Shift Leader with a proven track record at Serta Mattress, enhancing product quality and workplace safety. Excelled in team leadership and problem-solving, achieving tight production targets. Skilled in quality control assurance and staff development, I significantly contributed to process improvements and efficient production workflows.
Overview
19
19
years of professional experience
Work History
Shift Leader
Serta Mattress
07.2012 - 06.2024
- Maintained a safe working environment by enforcing safety policies and conducting regular inspections.
- Ensured timely completion of production schedules by closely monitoring progress and addressing bottlenecks.
- Supported quality control initiatives by consistently adhering to established protocols and guidelines during daily operations.
- Improved product quality with regular monitoring and strict adherence to standards.
- Collaborated with other shift leaders to harmonize procedures and share best practices across shifts.
- Actively participated in regular safety meetings, reinforcing the importance of workplace safety among staff members.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Assembled products according to changing daily work orders and specific customer needs.
- Collaborated with other departments to optimize production workflows.
Grocery Stocker
Walmart
07.2005 - 12.2011
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
Education
No Degree - General Studies
J.B. Pennington
Blountsville, AL05.1985
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Creative Problem-Solving
- Team Collaboration and Leadership
- Team Supervision
- Staff Training and Development
- Goal Setting and Tracking
- Safety processes and procedures
- Inventory Counts
- Shift Paperwork Completion
- Daily workflows
- Staff Development
- Policy Enforcement
- Quality control assurance
- Production Reporting
- Process Improvement
Timeline
Shift Leader
Serta Mattress
07.2012 - 06.2024
Grocery Stocker
Walmart
07.2005 - 12.2011
No Degree - General Studies
J.B. Pennington
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