Keisha Kemp
Chicago,IL
Summary
Dynamic leader with over 20 years of experience in face-to-face customer service, adept at managing and supervising a diverse team of 15 professionals. Proven track record in developing and executing innovative marketing strategies while conducting thorough audits and variance analyses to ensure compliance and operational excellence. Expertise in evaluating financial statements, including balance sheets and cash flow reports, consistently drives performance to exceed projected quarterly benchmarks. Results-oriented sales strategist skilled in cross-selling techniques, achieving significant monthly revenue increases.
Overview
23
23
years of professional experience
Work History
Professional Driver
Self Employed
05.2015 - Current
- Adhere to policy guidelines as it pertains to safety transportation of passengers
- Cultivated and sustained positive customer ratings through proactive engagement.
- Recognized for exceptional responsiveness during on-call duties.
- Vehicle operation and maintenance
- Ensured comprehensive record-keeping to support data integrity and accessibility.
Caregiver | Home Care Aide
Help at Home
11.2013 - Current
- Accepted and managed assignments to provide companion support and home care assistance.
- Coordinated transportation services for clients to ensure timely access to healthcare providers.
- Facilitated assistance with activities of daily living (ADLs) to enhance client independence.
Store Manager
PLS
06.2012 - 07.2017
- Facilitated daily task distribution among a team of 15 to enhance productivity.
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Completed cash handling and end of day reconciliation
- Manage collection accounts; repossessions, charge off and past due accounts.
Operations Team Leader
Marquette Bank
07.2003 - 06.2012
- Led a team of six individuals to achieve project objectives.
- Prepare weekly work schedules and organizing products and displays
- Managed daily cash deposits and executed weekly audits to ensure financial accuracy.
- Facilitated internal branch audits by rotating across multiple bank locations.
Education
BA - Business
DeVry University
Tinley Park, ILSkills
- Proficient in Microsoft Office
- Staff management
- Compliance
- Collections
- Skilled in resolving conflicts
- Patient care coordination
- Efficient organization
Timeline
Professional Driver
Self Employed
05.2015 - Current
Caregiver | Home Care Aide
Help at Home
11.2013 - Current
Store Manager
PLS
06.2012 - 07.2017
Operations Team Leader
Marquette Bank
07.2003 - 06.2012
BA - Business
DeVry University