Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisha Leflore

Customer Support Agent
Houston,TX

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

6
6
years of professional experience

Work History

Technical Support/ Customer Service

Alorica
Houston, TX
01.2024 - 09.2024
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Provided technical assistance to customers for hardware and software issues.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.

Live Chat Agent

FoundEver
Houston, TX
08.2021 - 01.2023
  • Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
  • Answered questions from customers that came in through the company's online chat feature.
  • Used various skills to resolve problems in reasonable amount of time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Customer Service Representative

Sitel
301 Research Blvd,, MS
03.2019 - 07.2021
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Chicago Math And Science Academy
Chicago, IL
06.2010

Skills

  • Report Creation
  • Report Generation
  • Credit Card Payment Processing
  • Multitasking and Prioritization
  • Customer Service
  • Verbal and Written Communication
  • Creative Problem Solving
  • Call Center Operations
  • Problem-Solving Abilities
  • Service support
  • Technical issues analysis
  • Technical support

Timeline

Technical Support/ Customer Service

Alorica
01.2024 - 09.2024

Live Chat Agent

FoundEver
08.2021 - 01.2023

Customer Service Representative

Sitel
03.2019 - 07.2021

High School Diploma -

Chicago Math And Science Academy
Keisha LefloreCustomer Support Agent