Kenyatta Houston
Elmwood Park,NJ
Summary
Detail-oriented Customer Service Representative with extensive experience in supporting medical equipment sales, processing complex purchase orders, and managing inventory using SAP. Skilled in oral and written communication, active listening, and analytical problem-solving.
Overview
17
17
years of professional experience
Work History
Technical Support/ Customer Service
General HVAC
Pine Brook, NJ
07.2024 - 04.2026
- Guided callers through step-by-step checks, such as verifying thermostat battery life, inspecting circuit breakers, and reviewing filter conditions to prevent unnecessary field dispatches.
- Remote Technichal Support- Analyzed system failure symptoms described by the customer to decipher error codes and pass technicians over to HVAC technicians.
- Distinguished between simple user operational issues and complex structural failures that require immediate routing to on-site service managers.
- Instructed Homeowners on vital safety protocols over the phone, including emergency shut-off procedures for gas line leaks or severe electrical faults.
Seasonal Customer Service
Lyneer Staffing / National Tree Company
Cranford, NJ
10.2023 - 12.2023
- Resolved escalated customer complaints and answered questions regarding Christmas Trees and their specs
- Maintained updated records of inventory of Christmas Trees, maintenance actions, and tracking of orders.
SALES SUPPORT REPRESENTATIVE
Getinge USA Sales
Wayne, NJ
07.2022 - 03.2023
- Handled Hospital inquiries regarding specs and features of Getinge Medical Operation Room equipment
- Accessed SAP database to obtain latest purchase orders from Regional and District Managers
- Processed purchase orders into system and converted to Sales order for factory.
Seal Coating and Asphalt
Thompson Seal Coating
Elmwood Park, NJ
06.2020 - 10.2021
- Applied Seal Coat to driveways, and parking lots as well as filled potholes with asphalt.
- Performed equipment maintenance and storage duties.
401K Customer Service Representative
Manpower Staffing / Conduent
Hackensack / Seacaucus, NJ
10.2019 - 04.2020
- Verified identification of Corning Inc. retirees using 3 step verification process
- Guided retirees through high security log-in to access Corning Inc. retirement plans
- Processed retiree requested withdrawals, loans, rollovers, and contributions to 401K plan
Customer Service Education Credentials
Premier Response - World Education Services
North Bergen, NJ
08.2018 - 09.2019
- Provided GPA test result scores to international students regarding the Education Credentials Evaluation.
- Discussed with international students the procedures implemented in determining a student’s credentials validity, GPA transfer score, and Equivalency to the corresponding American and Canadian degrees.
Customer Service and Sales Support
Communications Components Inc.
South Hackensack, NJ
11.2014 - 10.2017
- Conferred daily with telecommunications equipment procurers, and installation technicians from west coast-based telecommunications carriers AT&T, Verizon, & Sprint, regarding the purchase and shipment of cell tower antennas.
- Coordinated outgoing shipments of new equipment to vendors as well as incoming and outgoing shipments of repaired equipment
- Provided pertinent information regarding specs and features of equipment, in sales support role to Communications Components West Coast based Sales Managers.
Customer Service Annuities Transfers
Human Edge - Axa Equitable
Rutherford, NJ
01.2013 - 03.2014
- Received call requests from financial advisers/brokers to contact specific brokerage firms, to obtain the status of an annuity funds transfer.
- Negotiated the expediting of funds transfers to meet annuity contract deadlines. Reported transfer status to financial advisers/brokers.
- Contacted third party 401K Plan administrators to obtain Medallion Signature Guaranteed contract signatures; required by brokerage firms to transfer funds.
Customer Service Supplemental Education
Ultimate Staffing - Kumon North America
Teaneck, NJ
09.2009 - 05.2012
- Responded to inbound Parental inquiries regarding the overall objectives and goals of Kumon’s supplemental tutorial service, and addressed concerns regarding their child’s progress within Kumon
- Educated clients on overall, enrollment procedures, registration fees, and billing procedures.
Education
Certification in Office Systems Management -
Dover Business College
Paramus01-2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Technical Support/ Customer Service
General HVAC
07.2024 - 04.2026
Seasonal Customer Service
Lyneer Staffing / National Tree Company
10.2023 - 12.2023
SALES SUPPORT REPRESENTATIVE
Getinge USA Sales
07.2022 - 03.2023
Seal Coating and Asphalt
Thompson Seal Coating
06.2020 - 10.2021
401K Customer Service Representative
Manpower Staffing / Conduent
10.2019 - 04.2020
Customer Service Education Credentials
Premier Response - World Education Services
08.2018 - 09.2019
Customer Service and Sales Support
Communications Components Inc.
11.2014 - 10.2017
Customer Service Annuities Transfers
Human Edge - Axa Equitable
01.2013 - 03.2014
Customer Service Supplemental Education
Ultimate Staffing - Kumon North America
09.2009 - 05.2012
Certification in Office Systems Management -
Dover Business College