Keisha Leflore
Bright Right
Houston,Tx
6
years of professional experience
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Work History
Customer Care Representative
10 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed account updates using CRM software efficiently.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Handle high volume calls between 50 and 70 calls per day.
- Met customer call guidelines for service levels, handle time and productivity.
Claims Specialist
1 Year 3 Months- Analyzed and processed claims to ensure compliance with company policies and regulations.
- Conducted quality assurance audits to maintain high standards of accuracy in claims handling.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and handle a high volume of calls between 50 and 70 per day.
Inbound Customer Service Representative
1 Year 7 Months- Managed high-volume inbound customer inquiries across multiple communication channels.
- Streamlined call flow processes, enhancing overall efficiency and reducing response times.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
Education
High School Diploma
Graduated with Honors
Skills
Remote office availability
Inbound customer service
Empathy and patience
Customer retention strategies
Following scripts
De-escalation techniques
Document and records management
Account updates
Timeline
Customer Care Representative
Bright Right
07.2025 - 05.2026Read More
Claims Specialist
Sitel
03.2023 - 06.2024Read More
Inbound Customer Service Representative
AnsaFone
07.2020 - 02.2022Read More
Chicago Math and Science Academy
High School Diploma
Read More