Keisha Lute
Claremont,NC
Work Preference
Summary
Dedicated cashier with over 16 years of experience in managing customer transactions and ensuring accuracy. Proficient in cash management and food safety compliance, ready to enhance operational efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Cashier
McDonald's
Lincolnton, North Carolina
07.2007 - 04.2024
- Managed customer transactions ensuring both efficiency and accuracy.
- Handled cash and credit card payments securely.
- Trained new cashiers on company policies to ensure consistent service standards.
- Communicated effectively with team members and management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Executed management requests to support daily operations and enhance team efficiency.
- Issued receipts, refunds, credits or change due to customers.
- Scanned merchandise using point-of-sale system to provide accurate purchase totals for customers.
Cook
Emart Grill
Maiden, North Carolina
08.2021 - 07.2023
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to streamline meal service during peak hours, enhancing customer satisfaction.
- Monitored food freshness and quality, discarding items past expiration dates.
- Assisted in inventory management by tracking supplies and ordering ingredients.
- Trained new staff on food preparation techniques and safety protocols, improving kitchen efficiency and compliance.
- Adapted recipes based on customer preferences and dietary restrictions effectively.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced, and sliced vegetables and fruit in preparation for busy service times.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control to ensure consistency and minimize food waste during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Distributed food to service staff for prompt delivery to customers.
Education
Bachelor of Science - Developmental Psychology
Walden University
Minneapolis, MN11-2029
Skills
- Cash register operation
- Point of sale management
- Cash handling and management
- Payment processing
- Cash drawer balancing
- Customer transaction support
- Exchanges processing
- Inventory management
- Ordering and stocking
- Money handling
- Customer service
- Team collaboration
- Effective communication
- Customer assistance
- Money handling
Timeline
Cook
Emart Grill
08.2021 - 07.2023
Cashier
McDonald's
07.2007 - 04.2024
Bachelor of Science - Developmental Psychology
Walden University