Keisha McBride

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed positive relationships with customers through friendly interactions.
• Maintained a high level of professionalism when dealing with difficult customers.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer complaints promptly and efficiently.
• Answered customer inquiries and provided accurate information regarding products and services.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Book appointments, check messages, return calls, enter payments, apply master payments to master accounts, product sales, book group appointments, confirm appointments, handle guest complaints, event set-up, contribute to company growth, opening/closing spa.
• Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
• Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
• Resolved customer complaints in a timely manner.
• Ensured compliance with local health codes governing spas by staying up-to-date on industry best practices.
• Guided new members on tours of spa facility and clearly explained available services, resulting in influx in new patrons.

Promoted additional services including hot stone massage therapy and aromatherapy sessions.

• Documented clients' medical histories and conditions in order to determine contraindications to treatment.
• Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
• Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
• Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
• Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.

• Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
• Documented clients' medical histories and conditions in order to determine contraindications to treatment.
• Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
• Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
• Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
• Customized treatment strategies based on patient body composition, goals and comfort.

• Provided therapeutic massage services and treatments to clients, utilizing various modalities including Swedish, Deep Tissue, Sports Massage and Aromatherapy.
• Maintained client records, ensuring accurate documentation of treatments provided and client progress.
• Trained new employees in massage techniques and protocols.
• Provided guidance to other massage therapists on techniques, safety precautions, product knowledge and customer service standards.
• Educated clients about self-care strategies for maintaining wellness between sessions.

• Perform massage using modalities such as Deep tissue, reflexology, Swedish, chair massage, sports massage
• Adhered to professional ethics and conduct, maintaining a positive and respectful relationship with clients and colleagues.
• Educated clients on stretches and exercises to complement massage therapy and promote long-term health benefits.
• Increased sales by providing exceptional service and maintaining positive and energetic attitude.
• Assessed client progress over multiple sessions, adjusting techniques and treatment plans as necessary for optimal results.
• Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.

• Perform therapeutic massage, educate clients on the benefits of massage also record client information
• Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
• Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
• Cleaned and sterilized equipment before each use according to established protocols.
• Monitored client progress throughout their course of treatment and adjusted plans accordingly if necessary.
• Employed trigger point therapy to relieve specified areas of pain or dysfunction.
• Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.