Keisha McDow
Huntsville,AL
Summary
Diligent Administrative Assistant with a solid background in providing administrative support and managing office operations. Successfully coordinated schedules, handled correspondence, and supported team projects. Demonstrated ability in multitasking and problem-solving to ensure smooth office functionality.
Overview
23
23
years of professional experience
Work History
Staff Assistant
University Of Alabama In Huntsville
Huntsville, AL
08.2023 - Current
- Coordinated scheduling and logistics for departmental events and meetings.
- Managed communication between faculty, staff, and students to streamline operations.
- Developed and maintained efficient filing systems for academic records and documents.
- Assisted in budget preparation and tracking of departmental expenditures.
- Trained new staff on administrative procedures and university policies.
- Facilitated onboarding processes for incoming staff members, ensuring smooth transitions.
- Led initiatives to improve office workflows and increase overall productivity.
- Coordinated office events and meetings, fostering a positive work environment and team collaboration.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Billing Assistant I Medical Records
Eurofins-Diatherix
Huntsville, AL
03.2022 - 05.2023
- Works directly with providers to get claims processed after audit.
- Ensure accurate entry of work into designated billing systems.
- Make outbound phone calls to resolve denial issues.
- Maintained medical records, technical library and correspondence files.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
- Maintained complete confidentiality in accordance with organization and legal requirements.
Front Desk Night Auditor
Clarion Pointe
Huntsville, AL
10.2015 - 03.2022
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Assisted hotel guests with check in and out procedures courteously.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored reservations to track incoming parties and special events.
- Arranged special accommodations for guests to enhance visitor experiences.
- Documented wake-up requests and set up automatic calls in system.
Customer Service Professional
West Corporation
Huntsville, AL
01.2008 - 08.2012
- Operated multi-line phone system to communicate with healthcare professionals.
- Resolved billing issues.
- Ensured client documentation was detailed and correct.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Learned, referenced and applied product knowledge information.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Assistant Manager
Flash Cash
Decatur, AL
06.2006 - 10.2007
- Interacted with customers as they entered the store to determine what their needs were.
- Responded to customer concerns with friendly and knowledgeable service.
- Wrote sales slips and sales contracts.
- Site key holder.
- Opened and approved new accounts.
- Responsible for office workflow and employee workload supervision.
Customer Retention Specialist
DIRECTV
Huntsville, AL
12.2004 - 04.2007
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Resolved over 98% of billing inquiries and disputes.
- Maintained an 80% or better save rate.
- Handled business and residential customer inquiries.
- Documented all customer inquiries and comments thoroughly and quickly.
Administrative Assistant
Morningstar Treatment Services
Savannah, GA
08.2003 - 09.2004
- Handled client billing.
- Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
- Maintained a clean reception area, including lounge and associated areas.
- Composed and drafted all outgoing correspondence and reports for managers.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
- Wrote professional memorandum, letters and marketing copy.
- Responsible for employee payroll submission for each pay period.
Education
Associate of Science - Billing and Coding
Virginia College
Birmingham, AL02-2014
High School Diploma - undefined
James Oliver Johnson High School
Huntsville, AL05-1995
Certificate - Human Resources Training
TATS Administrative Specialist Course
Fort Jackson, SCSkills
- Scheduling
- Scheduling and planning
- File organization
- Data entry proficiency
- Administrative duties
- Presentation creation
- Report generation
- Verbal and written communication
- Professional correspondence
- Computer skills
- Schedule and calendar management
- Team collaboration
Timeline
Staff Assistant
University Of Alabama In Huntsville
08.2023 - Current
Billing Assistant I Medical Records
Eurofins-Diatherix
03.2022 - 05.2023
Front Desk Night Auditor
Clarion Pointe
10.2015 - 03.2022
Customer Service Professional
West Corporation
01.2008 - 08.2012
Assistant Manager
Flash Cash
06.2006 - 10.2007
Customer Retention Specialist
DIRECTV
12.2004 - 04.2007
Administrative Assistant
Morningstar Treatment Services
08.2003 - 09.2004
High School Diploma - undefined
James Oliver Johnson High School
Associate of Science - Billing and Coding
Virginia College
Certificate - Human Resources Training
TATS Administrative Specialist Course