Keisha Providence
Houston,TX
Summary
Highly motivated healthcare professional with 8 years of experience, seeking a Remote Telephonic Care Coordinator position at TimeDoc Health. Offering strong organizational skills, attention to detail, and a passion for delivering high-quality patient care in a fast-paced, virtual environment. Dedicated to enhancing patient outcomes through compassionate care coordination, effective communication, and critical thinking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant III
UT Health
Houston, USA
03.2022 - Current
- Provided high-quality patient care coordination, rooming 20-50 patients daily, and ensuring timely documentation in EPIC
- Managed patient communications, including 50 in-basket telephone messaging, ensuring follow-up and continuity of care
- Conducted genetic testing swabs and managed medical equipment, ensuring accurate data entry and patient safety
- Collaborated with physicians and staff to develop and execute personalized care plans, enhancing patient outcomes
Patient Care Technician
Memorial Hermann
Houston, USA
11.2021 - 03.2022
- Assisted in the direct care of 15+ patients per shift, including vitals monitoring, EKGs, and glucose screening
- Supported patients’ personal care needs and ensured their comfort and safety throughout the shift
- Prepared and maintained patient rooms for new admissions, contributing to a smooth and efficient patient flow
Medical Assistant
MD Anderson Cancer Center
Houston, USA
10.2017 - 10.2021
- Coordinated care for patients undergoing routine and specialty procedures, ensuring all necessary documentation was completed in EPIC
- Trained and mentored new staff, enhancing team efficiency and patient care quality
- Assisted in developing and implementing patient care plans, ensuring each patient's unique needs were met
Medical Assistant
Planned Parenthood
Manhattan, USA
06.2016 - 07.2017
- Managed a high volume of patients daily, performing vital sign checks, venipunctures, and routine laboratory tests
- Provided patient education on STD testing, birth control methods, and other health-related topics
- Ensured exam rooms were stocked and prepared for each patient, maintaining a clean and organized environment
Education
Associate of Science - Biology-Health Science Profession, Nursing Specialization
Houston Community College
Houston, TX05.2020
Medical Assistant Program -
Allen School
Jamaica, NY06.2016
Bachelor of Arts - Sociology
York College
Jamaica, NY12.2012
Skills
- Patient Care Coordination
- Strong Communication
- Technology Proficiency
- Call Management
- Attention to Detail
- Privacy and Confidentiality
- Team Collaboration
- Patient Scheduling
- Clinical Documentation
Certification
- Registered Medical Assistant, American Medical Technologists, 10/2016-Present
- Registered Phlebotomy Technician, American Medical Technologists, 07/2016-Present
- ECG Certificate 2.0, 07/2022-07/2027
- Seizure Recognition and First Aid Certification (ILT)-v2.0, Epilepsy Foundation, 06/2022-01/2026
- BLS Certified, American Heart Association, 09/2016-Present
- Adult and Youth Mental First Aid Certified, Mental Health First Aid, 05/2023-05/2026
Timeline
Registered Medical Assistant III
UT Health
03.2022 - Current
Patient Care Technician
Memorial Hermann
11.2021 - 03.2022
Medical Assistant
MD Anderson Cancer Center
10.2017 - 10.2021
Medical Assistant
Planned Parenthood
06.2016 - 07.2017
Associate of Science - Biology-Health Science Profession, Nursing Specialization
Houston Community College
Medical Assistant Program -
Allen School
Bachelor of Arts - Sociology
York College