Keisha Smith
Carrollton,GA
Summary
Dynamic Branch Manager with a proven track record at Sunset Finance, enhancing operational efficiency and customer satisfaction. Expert in branch operations management and relationship building, I significantly reduced loan application turnaround time. Committed to a positive team environment while driving growth through informed decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Manager
Sunset Finance
05.2022 - Current
- Implemented streamlined procedures to reduce turnaround time for loan applications.
- Analyzed financial reports to identify trends and make informed decisions for branch growth.
- Maintained friendly and professional customer interactions.
Customer Service Representative
Sunset Finance
06.2015 - 05.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed loan applications and maintained accurate records in compliance with company policies.
- Collaborated with team members to streamline customer service processes, enhancing overall efficiency.
- Educated clients on financial products and services, improving customer understanding and satisfaction.
- Assisted in training new representatives on best practices for delivering exceptional customer service.
Education
High School Diploma -
Mount Zion High School
Carrollton, GASkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Relationship management
- Staff supervision
- Cash handling
- Decision-making
- Operations management
Certification
Insurance License
PTIN
Timeline
Branch Manager
Sunset Finance
05.2022 - Current
Customer Service Representative
Sunset Finance
06.2015 - 05.2022
High School Diploma -
Mount Zion High School
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