- Team Sports
- Pilates
- Passionate about balancing physical health with mental and emotional wellness
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- Enjoy participating in Zumba for overall physical and mental well-being
- Yoga
Keisha Stafford
Loganville,GA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Experienced Customer Service Representative with 15 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Diligent with solid background in call center customer service. Efficiently handled customer inquiries and resolved issues, contributing to high customer satisfaction levels. Demonstrated strong communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
TZS Consultants
05.2018 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Sales Coordinator
Inter City Transport
06.2008 - 04.2018
- Negotiated favorable contracts with vendors to reduce costs while maintaining quality standards.
- Maintained accurate records of client interactions and transactions, ensuring proper documentation for future reference.
- Provided exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Collaborated with sales representatives to develop customized solutions for clients, resulting in higher conversion rates.
- Communicated proactively with sales staff regarding order status updates or any potential issues that may impact delivery timelines.
- Conducted regular follow-ups with potential leads, ultimately converting them into loyal customers.
- Managed a high volume of inbound calls, maintaining professionalism and efficiently handling customer requests.
Customer Service Representative
John Hancock Insurance
03.1999 - 06.2008
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Applied Science - Computer Information Systems
R.E.T. S Institute
Nutley, NJSkills
- Customer relations
- Adaptable to new challenges
- Issue resolution
- Adaptability and flexibility
- Effective listening
- Problem-solving
- Client support
- Effective complaint resolution
- Skilled in Microsoft Outlook
- Client follow-up
- Account management
- Credit adjustments
- Delivery scheduling
Affiliations
- Rotary International
- Toastmasters
Interests
Timeline
Customer Service Representative
TZS Consultants
05.2018 - 06.2024
Customer Service Sales Coordinator
Inter City Transport
06.2008 - 04.2018
Customer Service Representative
John Hancock Insurance
03.1999 - 06.2008
Associate of Applied Science - Computer Information Systems
R.E.T. S Institute
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