Keisha Thomas
Material Damage Adjuster
Las Vegas,NV
Summary
Motivated Insurance Adjuster with a strong foundation in assessing and negotiating material damage claims. Proven track record of accurately evaluating damages and facilitating efficient claims processing. Committed to providing transparency and exceptional customer service.
Overview
9
9
years of professional experience
Work History
Material Damage Adjuster
National General Insurance Company
Las Vegas, Nevada
09.2021 - Current
- Managed approximately 30 field claims a week. Investigate and evaluate auto damage claims through field inspections and photo review to determine appropriate valuation
- Proactively follow up with repair shops throughout the repair process resulting in reduced rental days by 15% by
effectively and prompt supplement handling. - Proactive communication with customers throughout the claims process, providing clear communication and updates while ensuring thorough documentation of all claim-related activities.
- Recognized for leading the way with early identification of total loss vehicles resulting in lower storage chargers and prompt claims settlement.
Catastrophe Claims Adjuster
EA Renfroe
06.2019 - 07.2021
- Supported catastrophe response teams as needed, demonstrating flexibility in adapting to diverse work environments across multiple states or territories.
- Prepared detailed assessments of Insureds vehicle following natural disasters including hail, flood, and wind damages,
- Researched parts availability, identified total loss vehicles, arranged vehicles to be moved to storage facilities negotiated reasonable charges with repair shops.
Material Damage Adjuster
Progressive Insurance
Los Angeles, California
02.2016 - 07.2019
- Field inspections of vehicles supporting repair decisions through photo file documentation. Negotiating repair times with repair shops and reaching and agreed repair estimate.
- Utilized various part searches for LKQ and AM parts.
Promptly inspected supplement vehicles at repair shops.
Identified total losses, accurately rated vehicle condition, obtained salvage bids. Identified subrogation opportunities. - Transparent communication with customers and shops throughout the claims process.
Education
Bachelor of Science -
Kaplan University
05.2001 -
Skills
Damage assessment
Effective Negotiation
Proficient Conflict Resolution
Adaptability
Service Excellence
Catastrophe Claim Handling
Timeline
Material Damage Adjuster
National General Insurance Company
09.2021 - Current
Catastrophe Claims Adjuster
EA Renfroe
06.2019 - 07.2021
Material Damage Adjuster
Progressive Insurance
02.2016 - 07.2019
Bachelor of Science -
Kaplan University
05.2001 -
Similar Profiles
Kayla HarrisKayla Harris
Senior Risk Adjuster at National General Insurance CompanySenior Risk Adjuster at National General Insurance Company
Kenyatta DobbinsKenyatta Dobbins
Senior Service Support Specialist at National General Insurance CompanySenior Service Support Specialist at National General Insurance Company
Kateri McBeanKateri McBean
PIP Claims Medical Adjuster at National General Insurance CompanyPIP Claims Medical Adjuster at National General Insurance Company