Keisha-Simone Dokes-Watkins
Cockeysville
Summary
Security professional with exceptional organizational skills and a focus on maintaining safe environments. Demonstrated expertise in managing crises while strictly following security protocols. Strong communication, leadership, and observational skills contribute to enhanced team performance in safety and service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Allied Universal
Kinston
06.2024 - 08.2025
- Led daily shift operations, ensuring adherence to safety protocols and performance standards
- Monitored access control points and CCTV systems to prevent unauthorized activity
- Investigated incidents, wrote detailed reports, and escalated security breaches as required
- Supervised and trained new officers, ensuring understanding of site-specific procedures
- Provided excellent customer service while managing emergencies calmly and effectively
- Ensured compliance with legal and organizational policies, contributing to site stability
- Directed vehicle and pedestrian traffic during peak hours or special events
- Maintained equipment functionality through routine inspections and maintenance reporting
Security Guard
GRL Management Group
Southport
08.2023 - 11.2023
- Patrolled assigned premises to deter theft, vandalism, and unauthorized access
- Monitored surveillance cameras and alarm systems, responding swiftly to alerts
- Provided detailed daily reports on activities, irregularities, and visitor interactions
- Ensured compliance with facility rules and addressed any policy violations professionally
- Conducted emergency drills and supported fire watch as assigned
Security Officer (Full-Time)
Allied Universal
Kinston
02.2021 - 12.2021
- Maintained safety at high-traffic commercial facilities through visible deterrence and access control
- Conducted incident investigations, interviewing witnesses and documenting outcomes
- Responded to alarms and security calls, following emergency protocols to de-escalate situations
- Partnered with law enforcement or emergency services when necessary
3rd Shift Security Officer
The Highlands at Wyomissing
Reading
10.2016 - 03.2018
- Served as first responder for independent and assisted living residents during overnight hours
- Completed 4 comprehensive building patrols nightly, ensuring safety and compliance
- Operated front desk, answered calls, logged incidents, and supported residents’ needs
- Provided customer service for residents, employees, and visitors during off-hours
- Drafted clear reports on incidents, facility damage, and overnight activity
Security Officer
Securitas Security Services USA
San Antonio
04.2014 - 06.2015
- Worked overnight shifts at a senior living facility, ensuring resident safety and security
- Enforced facility rules and policies, de-escalating conflicts where necessary
- Conducted interior and exterior patrols, documenting findings in shift logs
- Maintained visibility and approachability for residents during active patrols
- Responded quickly to emergency situations and communicated effectively with management
Security Shift Supervisor
Command Security Corporation
Reading
06.2013 - 01.2015
- Supervised campus security for Reading Area Community College (RACC)
- Trained and mentored new guards on safety procedures, patrol duties, and customer service
- Ensured timely escort services for students and staff upon request
- Checked logs and shift reports for accuracy and completeness
- Monitored lost and found; secured items in locked storage
- Locked down buildings nightly and verified alarm system activation
- Provided backup support during security breaches or policy violations
Security Guard
USSA
Colorado Springs
10.2010 - 02.2012
- Performed regular perimeter and interior patrols of commercial and residential properties
- Documented and reported safety hazards, suspicious behavior, and maintenance issues
- Investigated security incidents and supported on-site teams with timely communication
- Monitored camera systems and controlled building access using secure protocols
Security Officer
IPC Security
San Antonio
01.2009 - 10.2010
- Conducted surveillance and physical patrols to deter crime and protect personnel
- Managed access points for employees and visitors at commercial locations
- Created daily shift reports and maintained detailed incident documentation
- Ensured the operational readiness of all security equipment and reporting systems
Education
Security & Corrections Training - Handcuffing Techniques, Pepper Spray Usage, Mental Health Awareness
Gary Job Corps
San Marcos, TX05.2009
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Security operations and surveillance
- Incident reporting and risk management
- Team leadership and training
- Crisis management and emergency response
- Conflict resolution and de-escalation
- Customer service and public interaction
- Access control and physical security
Certification
- First Aid Certification, 12/01/23
- Food Handler Certification, 12/01/23
- OSHA Certification, 12/01/23
Timeline
Shift Supervisor
Allied Universal
06.2024 - 08.2025
Security Guard
GRL Management Group
08.2023 - 11.2023
Security Officer (Full-Time)
Allied Universal
02.2021 - 12.2021
3rd Shift Security Officer
The Highlands at Wyomissing
10.2016 - 03.2018
Security Officer
Securitas Security Services USA
04.2014 - 06.2015
Security Shift Supervisor
Command Security Corporation
06.2013 - 01.2015
Security Guard
USSA
10.2010 - 02.2012
Security Officer
IPC Security
01.2009 - 10.2010
Security & Corrections Training - Handcuffing Techniques, Pepper Spray Usage, Mental Health Awareness
Gary Job Corps
High School Diploma -
Penn Foster High School