Keisha Watts
Resaca,USA
Summary
Dedicated Customer Service Representative with a focus on maintaining high levels of customer satisfaction and contributing to company success. Strong work ethic and high level of enthusiasm drive timely results. Excels in team environments and can work independently with minimal supervision.
Overview
19
19
years of professional experience
Work History
Senior Claims Specialist
Mohawk Industries Inc
06.2019 - Current
Account Manager
M & H Textiles
04.2016 - 06.2019
- Oversaw end-to-end carpet processing workflow, ensuring seamless transitions from receipt to warehouse shipment.
- Directed shipping operations to allocate finished orders based on destination and designated shipping carriers.
- Addressed client concerns by providing solutions via telephone and email.
- Utilized QuickBooks daily to generate estimates, invoices, shipping manifests, and process payments.
Assistant Manager
Fred’s Department Store
08.2009 - 07.2016
- Handled payroll, inventory, and cash management including operation of merchandise within store.
Sales Associate
Belk Department Store
08.2008 - 09.2010
- Duties: Customer Satisfaction, Cash Management, Inventory, Cash drawer counts, Opening/ Closing drawers, Merchandising, Daily freight processing, Weekly sale sets, Monthly mark downs, Multi-tasking customer needs in store and phone
Cashier
Richmond’s Store
06.2006 - 08.2008
- Duties: Customer Satisfaction, Cash Management, Food Prep, Maintain store cleanliness daily, Answer phone calls, Cash counts daily
Education
Diploma - General Study
Summers County High School
Hinton, WV01.2008
Skills
- Strong organizational skills
- Sharp problem solver
- Energetic work attitude
- Customer Service Expert
- Adaptive team player
- Proficient in Microsoft Products
- Team Building
- Telephone and time management skills
Timeline
Senior Claims Specialist
Mohawk Industries Inc
06.2019 - Current
Account Manager
M & H Textiles
04.2016 - 06.2019
Assistant Manager
Fred’s Department Store
08.2009 - 07.2016
Sales Associate
Belk Department Store
08.2008 - 09.2010
Cashier
Richmond’s Store
06.2006 - 08.2008
Diploma - General Study
Summers County High School
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