Keisha L. Hamilton
Alexandria,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in handling administrative and operational program functions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Coordinator
Louisiana Central
06.2022 - Current
- Collaborate with local and state officials, employers, workforce developers, and leaders in education to develop strategies to fill current and future workforce shortages
- Help parishes across the ten-parish region maintain the "ACT Work Ready Community" status
- Prepare reports using statistics, charts and graphs to illustrate planning studies in areas such as population, land use, education, and available workforce
- Plan and organize conferences, foster community partnerships, and connect community members to resources to stimulate economic growth and workforce development
- Write, review, and submit proposals for grants from government programs and private foundations
Social Media Specialist
Cleco Power
07.2019 - 11.2021
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses
- Increased customer engagement through social media
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use
- Conducted daily updates to social media profiles to boost company online presence
- Utilized specialized software to capture and process data and traffic
Executive Assistant
Cleco Power
01.2018 - 07.2019
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the Investors, Board of Directors, CEO, and the Executive Management Team
- Gathered information from various departments and compiled for meeting presentations
- Processed travel expenses and reimbursements for executive team and senior management group
- Created and managed department budget
Customer Experience Coordinator
Cleco Power
02.2016 - 01.2018
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Managed scheduling for agents to foster increased productivity
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Assisted customer base of 290,000 customers with connecting, disconnecting, and transferring service
- Provided support during major outages due to natural disasters
- Exercised empathy, professionalism, and compassion to provide each customer with an extraordinary customer service experience
Human Resources Generalist
Hayes Manufacturing
03.2014 - 01.2016
- Worked with fellow supervisors to resolve department issues
- Reviewed and screened applicant resumes to identify qualified candidates
- Assisted with writing job postings and job descriptions for boards
- Assisted HR Director with converting all HR and company files to "paperless"
- Updated job descriptions for over 20 positions in 5 departments
- Assisted in updating company procedural manual
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
Education
Bachelors of Science - Business Administration- Management
Western Governors University
Salt Lake City, UTHigh School Diploma -
Alexandria Senior High School
Alexandria, LASkills
- Project Oversight
- Budget Management
- Public Speaking
- Meeting Planning
- Social Media Management
- Customer Service
Certification
National Career Readiness Certificate (Gold)
Timeline
Program Coordinator
Louisiana Central
06.2022 - Current
Social Media Specialist
Cleco Power
07.2019 - 11.2021
Executive Assistant
Cleco Power
01.2018 - 07.2019
Customer Experience Coordinator
Cleco Power
02.2016 - 01.2018
Human Resources Generalist
Hayes Manufacturing
03.2014 - 01.2016
Bachelors of Science - Business Administration- Management
Western Governors University
High School Diploma -
Alexandria Senior High School
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