Keisha Percell Minatee
Philadelphia,PA
Summary
With a passion for caring for people, I am looking to reenter the healthcare field. I have been an entrepreneur for over 9 years. Owning a salon specializing in helping people with medical conditions have a safe clean environment to experience pedicures. My background is in banking, starting in customer service and advancing to an assistant manager which spans over 15 years as well as working in healthcare (home health aide and CNA) right out of high school. Dedicated to ensuring high quality service and client satisfaction is priority.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Pedicure Specialist
Nailed It
Plymouth Meeting, Pennsylvania
11.2018 - Current
- Consulted with clients to determine their preferences and specific needs for pedicures.
- Educated clients on proper foot care and maintenance between visits for optimal results.
- Followed safety protocols by disinfecting tools before each use and disposing contaminated items properly.
- Provided professional pedicure services using high-quality products and techniques.
- Maintained sanitation and cleanliness of tools and workstations to ensure safety.
- Scheduled client appointments and accepted payments.
Medical Assistant/Receptionist
Huntsville Health and Rehabilitation Center
Huntsville, Alabama
08.2012 - 01.2015
- Assisted healthcare providers with patient examinations and procedures.
- Scheduled appointments and coordinated patient flow efficiently.
- Managed patient records using electronic health record systems.
- Maintained cleanliness and organization in exam rooms and equipment.
- Communicated effectively with patients, addressing inquiries and concerns.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Assistant Manager
Fristrust Bank
Philadelphia, Pennsylvania
08.2007 - 04.2009
- Assisted customers with account inquiries, providing exceptional service and support.
- Assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
- Conducted regular meetings with employees to discuss performance goals and objectives.
- Coordinated preparation of external audit materials and external financial reporting.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
Platform Representative
Citizens Bank
Clifton Heights, Pennsylvania
09.2003 - 07.2007
- Assisted customers with account inquiries and transaction issues.
- Processed loan applications and verified customer information promptly.
- Educated clients on banking products and services available to them.
- Handled customer complaints and resolved issues effectively and efficiently.
- Collaborated with team members to improve service delivery processes.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
Education
Some College (No Degree) - Allied Health
Widener University
Chester, Pennsylvania, PASome College (No Degree) - Business Administration
Community College of Philadelphia
Philadelphia, PASkills
- Verbal and written communication
- Customer service
- Pedicure safety procedures
- Infection controls
- Safety procedures
- Client consultation
- Sales
- Time management
- Critical thinking
- Vital signs monitoring
- Lifting and transferring
- Companionship and emotional support
- Medical terminology
- Medical office management
- Sterilization technique
- Professional bedside manner
- Laboratory specimen collection
- Reliable team player
- attention to detail
- vital sign measurement
- Payment processing
- Sanitation practices
Certification
Nail Technician License- Modern Beauty Academy -2017
Timeline
Pedicure Specialist
Nailed It
11.2018 - Current
Medical Assistant/Receptionist
Huntsville Health and Rehabilitation Center
08.2012 - 01.2015
Assistant Manager
Fristrust Bank
08.2007 - 04.2009
Platform Representative
Citizens Bank
09.2003 - 07.2007
Some College (No Degree) - Allied Health
Widener University
Some College (No Degree) - Business Administration
Community College of Philadelphia