Keishauna Wegner
Columbia,SC
Summary
Im Versatile and dependable, professional with a strong background in customer service, money handling, and office coordination. Experienced in managing high-volume food service orders, accurately processing cashier transactions, handling professional call routing and representation. While begin Experienced in both hospitality and administrative tasks, from ensuring a welcoming environment in guest rooms to scheduling meetings and managing complex orders with a consistent track record of reliability and excellence in customer/coworker facing roles. Proven ability to multitask in fast-paced or slow environments while maintaining a positive attitude and 100% accuracy. Im Passionate about learning and teaching new ways about any and everything and take on fresh challenges to grow my professional toolkit
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Cashier
Lizard Thicket
7411 Nates Rd, Columbia, SC 29223
01.2024 - Current
- Supported inventory management by restocking supplies as needed.
- Trained new staff on register operations and customer service protocols.
- Identified and resolved discrepancies in cash drawer, contributing to financial accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with menu selections and answered product inquiries.
- Collaborated with kitchen staff to communicate special order requests, ensuring customer needs were met.
- And more...
Housekeeping Room Attendant
Motel 6 Hotel
7541 Nates Rd, Columbia, SC 2922
01.2024 - 03.2024
- Performed daily cleaning and maintenance of guest rooms to ensure high standards of cleanliness.
- Utilized cleaning equipment and chemicals safely and effectively according to hotel guidelines.
- Responded promptly to guest requests for additional amenities or services, enhancing overall satisfaction.
- Collaborated with front desk staff to prioritize room readiness for incoming guests, optimizing workflow.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- And more...
Call Center Sales Representative
Rochester Toyota
4365 Maine Ave SE, Rochester, MN 55904
07.2020 - 02.2021
- Utilized CRM software to track sales leads and manage customer interactions efficiently.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Set up appointments with interested customers according to schedule availability.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- And more...
Food Expeditor
Tipsy Taco
1133 Woodruff Rd, Greenville, SC 29607
04.2019 - 11.2019
- Coordinated food orders between kitchen and serving staff to ensure timely delivery.
- Monitored dish presentation and quality standards for consistency and excellence.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
- Maintained cleanliness and organization in serving area, contributing to positive dining atmosphere.
- And more...
Crew Member
Bojangles' Famous Chicken 'n Biscuits
801 East Butler Road, Mauldin, SC 29662
10.2017 - 12.2018
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Operated kitchen equipment efficiently while adhering to safety and sanitation standards.
- Assisted in training new crew members on operational procedures and customer service excellence.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Prepared and served food in compliance with safety and sanitation standards.
- And more...
Education
High School Diploma -
Mauldin High School
701 E Butler Rd, Mauldin, SC 2966206-2020
Associate of Arts - Early Childhood Care And Education
Golden Strip Career Center
1120 East Butler Road, Greenville, SC 2960706-2020
Skills
- Professionalism along with a friendly, positive attitude
- Multitasking and organization skills
- Cash handling and management as well as POS system operations
- Training and onboarding
- Quick learner
- Conflict resolution and Problem solving skills
Certification
(CDC) Child Development Certificate
Languages
English
Native or Bilingual
Timeline
Food and Beverage Cashier
Lizard Thicket
01.2024 - Current
Housekeeping Room Attendant
Motel 6 Hotel
01.2024 - 03.2024
Call Center Sales Representative
Rochester Toyota
07.2020 - 02.2021
Food Expeditor
Tipsy Taco
04.2019 - 11.2019
Crew Member
Bojangles' Famous Chicken 'n Biscuits
10.2017 - 12.2018
High School Diploma -
Mauldin High School
Associate of Arts - Early Childhood Care And Education
Golden Strip Career Center