KEISHIA L. HUNTER

Enterprise Wires Operation Payments professional who improves their performance and efficiency. Result-driven Business Consultant with expertise in process improvement, risk prevention, and project leadership. Skilled in writing procedures, implementing strategies improvement and collaborating with cross-functional team to drive business success

• Improved operational efficiency by implementing process improvements.
• Spearheaded cross-functional teams for successful Scrum project completion
• Coordinated with stakeholders to align business objectives and strategies.
• Ensured compliance with industry regulations, maintaining operational integrity.
• Developed risk management strategies to mitigate potential business threats.
• Led change management initiatives for seamless organizational transitions.
• Managed Agile projects efficiently, ensuring timely delivery and high-quality results.
• Streamlined communication channels between departments, facilitating better collaboration on across RCSA results.
• Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
• Improved customer satisfaction by streamlining processes and implementing new strategies.
• Established policies and procedures that improved operational efficiency within the organization
• Enhanced operational efficiency, implementing best practice methodologies.
• Provided insights to drive decision-making processes with data-driven analyses.
• Identified opportunities for growth by analyzing industry trends.
• Increased efficiency in processes, utilizing lean methodologies.
• Executed Risk and Control Self-Assessment (RCSA) processes to identify and mitigate potential business risks.
• Managed project timelines and deliverables using PMP methodologies.
• Executed comprehensive business strategies to enhance operational efficiency.
• Worked with control partners to deliver updates on enhanced risk management.
• Oversaw 29 controls to maintain integrity and efficiency in daily operations.
• Produced 5 daily reports to monitor task completion of 100% and compliance with established procedures.
• Facilitated Thursday Risk meetings to maintain process integrity and update procedures in line with RCSA standards.
• Collaborated with IT to upgrade systems, enhancing risk management capabilities.
• Provided strategic recommendations as a Tester for technology team to enhance IT testing processes.

Manage a staff of Legal Operation Specialists that handle research, support, opening or closing functions on behalf of Wells Fargo for the Summons & Subpoena team in Charlotte, NC and Tempe, AZ

• Developed legal strategies for reducing organizational risk and ensuring compliance with regulatory requirements.
• Coordinated with cross-functional teams to ensure alignment on legal issues and business objectives.
• Supervised legal team members to ensure delivery of high-quality legal services.
• Resolved complex legal disputes, employing effective negotiation and mediation techniques.
• Improved legal process efficiency with development and implementation of automation solutions.
• Optimized budget allocation for the legal department by tracking expenses and negotiating competitive rates with vendors.
• Facilitated Risk and Controls Self Assessments within the Deposits and business line
• Compiled functional risk assessment results, risks, controls identified, document action plan to mitigate risks
• Presented risk assessment reports and analysis results to Business Leadership and Enterprise Risk Management Senior Leadership
• Ensured action plans were developed and executed to remediate risks and risk control gaps
• Provide a powerful platform for creating interactive report and dashboards, as well as for performing ad-hoc data analysis
• Developed KPIs to measure success and drive performance improvements.
• Participated in the major business and technology initiatives serving as operational risk subject matter expert
• Using SAS reports graphs, and charts to communicate results effectively
• Collaborate closely with the tech team as a IT Tester to test our procedure and systems, ensuring the accuracy and reliability of our applications business process
• By conducting thorough testing and analysis, I help identify and rectify any issues or discrepancies to maintain the integrity of our systems and optimize operational efficiency that included policies, standards, and risk controls assessments
• Led the creation, execution EBCE Audit initiatives
• Produced reporting and analysis of all process, RCSA assessments to be presented to Senior Management
• Ensure completion of enterprise risk program deliverable through direct execution and coordination with resources within Legal Operations Risk Management
• Maintain and support risk, process and control inventories and mapping controls functions for Legal Operations
• Provide coordination and support for exam/reviews, special projects and division -wide training and communication needs as requested
• Support a robust, high-quality issues management oversight program to proactively identify risk related to the timely and effective remediation across the division
• Implement strategic plans to support team member to manage their pipelines to mitigate risk
• Provide subject matter expertise and compliance support to internal and external business partners and key technology providers SQL inserting, updating and deleting records
• Responsible for hiring process recruiting best talent effectiveness
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls
• Exercised good judgment and decision-making in escalating concerns and resolving issues

• Managed department process flow, risk management, support WFVC training plans, credit, serving, online, mobile, sales activities
• Responsible for direct customer contact environment, operating / process and organizational change process
• Ensuring timely and effective communication provided to team members in-regards of updates on policy procedures, projects, services level
• Provide subject matter expertise and compliance support to internal and external business partners and key technology providers
• On-boarding new hires with knowledge strong analytical skills to have high attention to detail and accuracy the importance of following regulatory CC, FCRA, UDAAP, E and BSA/AML/ KYC
• Coach developed new hire team readiness to perform, effectiveness equation, commitment results and risk control
• Developed and maintain project documentation including tracking and reporting results
• Support small business customers with strategies to gain revenue for growth
• Oversee the processes of opening accounts, drafting correspondence to clients, transferring/distributing asset
• Oversee call center sales operations, provide impeccable customer services, development plans, business banking, and quality audits
• Resolved customer inquiries and complaints requiring management-level escalation
• Designed and managed training development initiatives for onboarding new team members.
• Provided exceptional leadership by managing a team of employees dedicated to delivering outstanding customer experiences and driving business growth objectives effectively.

• Managed department risk finding solutions to assist customers with monitoring bankruptcy
• Enabled clients to use real-time business logic and contact strategies to deliver real-time decisions and recommendations
• Lead a team of in-house QA Analyst to improve Bankruptcy application to develop, enhancement, various pipelines for team members
• Facilitated daily scrum meetings, spring planning, spring review, and spring retrospective
• Escalated critical issues, risks, and conflicts that could impact scope, timeline, resources and/or costs
• Worked with stakeholders on Artifacts such as Product Backlog, Spring Backlog, and Sprint Burndown, Release Burndown
• Monitor burndown charts, track progress and maintain velocity statistics using Jira
• Managed Agile projects from inception to completion, ensuring timely delivery and adherence to bankruptcy case requirements.
• Coordinated resources effectively to achieve project milestones.
• Partnered with Iron Mountain to securely store and manage documents.
• Developed and executed a strategy to streamline pipeline management, reducing inefficiencies.

• Managed department process flow ensured completion and turnaround of accounts in accordance with service level
• Directed customer contact environment and managed the operating /process organizational change process for the team ensuring timely and effective communications and active support to assigned team members
• Provided quality customer service to viable internal/external customers
• Coached, influenced, developed and managed 25 extraordinary team members including decisions relative to performance reviews, terminations, hires, discipline, salary actions
• Responsible for reviewing loan reviews for compliance approval or denials for OCC requirements
• Implement compliance data base for tracking, managing trends
• Participated in the formulation and implementation of new and revised methodology systems, policies and guidelines which have significant impact on the unit, department or functional area
• Oversaw implementation of financial relief, practices to ensure compliance with Wells Fargo, legal, investor, regulatory and/or business policies
• Maintained applicable compliance conformity as it relates to data integrity and risk management
• Monitored daily team activities to ensure the unit's work is completed on time and accurately to mitigate high volume of work daily
• Partner with project managers to provide compliance risk expertise and consulting for high-risk projects OCC, CFPB, Lean Six Sigma and initiatives to reduce risk from 25% to 78% for homeowners.
• Monitor line of business compliance programs to ensure appropriate acceptance, evaluation, testing, and timely identification and remediation of risks
• Providing performance feedback including performance reviews, corrective action, schedule adherence and training to staff
• Responsible for the hiring process recruiting best talent effectiveness, establishing and maintain good relationships to foster positive workplace with following federal regulatory guidelines expectations

• Responsible for the day-to-day operations default team of collectors
• Managed the department policy and procedures supporting 126 team members
• Partner ongoing review projects and initiatives to secure continual quality improvement of function procedures
• Provided required support to viable internal customers to build a partnership promoting active workout solicitation
• Worked in a fast-paced environment, effectively handling multiple assignments, meeting department performance measures special projects, as assigned
• Compiled statistical reports and other special projects
• Enhanced collection efficiency by implementing new strategies and improving team communication.
• Developed training programs to improve the skillset and knowledge base of the collections team.

• Responsible for processing workout packages, ensuring that the customer has sent in all the information needed for processing
• Underwrite, review and analyze moderate and complex individual consumer request for conventional mortgage loans both manually and automated underwriting
• Reviewed financial statements and credit reports for complex loans while investigating loans for fraud and due diligence
• Enhanced stakeholder relationships by negotiating terms effectively.
• Facilitated agreements to align with strategic objectives.
• Strengthened partnerships, using strategic negotiation skills.
• Negotiated agreements to enhance company profitability.
• Improved project outcomes, negotiating resource allocations.
• Facilitated workshops to train teams on negotiation techniques.

• Responsible for information dissemination and resource allocation to appropriate subunits within ALL/Investor and other subprime groups that addresses concerns within the mortgage industry
• Improved recovery rates by negotiating payment arrangements with clients.
• Enhanced client relationships with regular follow-ups and effective communication.
• Improved account management, monitoring aging accounts and prioritizing collection activities.
• Negotiated settlements to reduce outstanding debts and improve cash flow.
• Developed strategies for improving collections and reducing overdue accounts.
• Improved customer satisfaction by addressing concerns and providing clear information.
• Conducted account reviews to identify discrepancies and initiate corrective actions.
• Reduced aged receivables with proactive outreach and personalized payment plans.
• Advised customers on payment options to facilitate prompt resolution of balances.