Tamanna Akbari
Corona
Summary
Enterprise risk and controls leader with extensive experience in risk management compliance and operational excellence in highly regulated environments. Demonstrated success in conducting root cause analyses, enhancing control frameworks, and converting complex financial and operational data into actionable insights for executives. Collaborates effectively across operations, technology, legal, and compliance to implement sustainable risk mitigation and process optimization strategies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Execution Consultant, AVP
Wells Fargo & Company
Ontario
05.2020 - 10.2025
- Led enterprise-wide analyses of root causes and customer journeys, identifying systemic gaps that informed strategic improvements.
- Conducted risk assessments in collaboration with front-line units to evaluate operational controls.
- Managed weekly case review pipeline of 40+ items, escalating high-risk cases for thorough investigation and resolution.
- Coached over 10 team members through structured training programs to enhance collaboration.
- Maintained full SLA compliance while supporting internal audits with case documentation assistance.
- Oversaw validation of risk assessments, ensuring all action plans aligned with established policies.
- Reviewed risk narratives for accuracy, ensuring audit readiness and compliance across multiple business units.
- Utilized Power BI and Tableau to develop metrics tracking emerging risks and control gaps.
Research Remediation Analyst
Wells Fargo & Company
Hillsboro, Oregon
05.2017 - 05.2020
- Managed 15+ complex, high-risk customer escalations within the Executive Office through detailed documentation review and analytical investigation, resolving issues efficiently while balancing regulatory requirements and customer outcomes.
- Assessed and strengthened operational and risk controls to mitigate fraud, reduce credit exposure, and preserve $500K+ in client funds across high-value and complex financial cases.
- Drove enterprise-wide policy and procedure updates based on risk and regulatory analysis, influencing procedures used by thousands of employees supporting deposits, auto lending, and consumer and business card products.
- Led virtual training, ongoing mentoring, and onboarding for 10+ team members, collaborating with QA to reinforce compliance standards, operational consistency, and risk mitigation.
- Direct mitigation planning for recurring regulatory complaints and operational risk, updating SOPs, enhancing quality controls, delivering targeted training, and validating system fixes to reduce repeat issues.
- Facilitated risk discussions and working sessions with business partners to surface emerging operational risks, challenge assumptions, and drive timely remediation.
- Evaluated regulatory compliance and credit risk within financial services, ensuring adherence to standards across fraud prevention, detection, and chargeback management.
- Designed and implemented preventative risk controls and SOP enhancements to reduce repeat compliance and operational risk events.
- Analyzed data to identify compliance and remediation issues in financial transactions.
- Conducted research on regulatory requirements impacting financial services operations.
- Reviewed documentation to ensure accuracy and completeness of remediation processes.
- Documented remediation activities and compliance findings to support audit processes.
- Communicated findings to management and stakeholders regarding risk assessments.
- Managed multiple projects simultaneously while meeting established deadlines.
- Resolved escalated customer disputes through effective communication techniques.
Import Business Specialist
Barakat International, LLC
Beaverton, OR
12.2014 - 02.2020
- Managed end-to-end import operations for 20+ shipments annually across procurement, logistics, customs clearance,inventory intake, and final delivery.
- Governed $110K in annual import spend, reconciled inventory, invoices, and payments with zero unresolved discrepancies at period close.
- Conducted investigations and validated 100+ import and customs documents (commercial invoices, bills of lading, packinglists, certificates of origin), maintaining 99% documentation accuracy.
- Coordinated with international vendors, freight forwarders, customs brokers, and carriers to resolve shipment exceptions, reducing delivery delays by 25% and ensuring compliance with customs, trade, and import regulations.
- Designed SOPs and control trackers to implement process consistency and enhance operational visibility.
- Analyzed business processes to optimize operational efficiency and effectiveness.
- Collaborated with cross-functional teams to develop strategic initiatives and action plans.
Senior Operation Legal Specialist
Wells Fargo & Company
Portland, Oregon
03.2013 - 05.2017
- Oversaw end-to-end operational control activities for bankruptcy cases, ensuring transaction accuracy, proper authorization, and adherence to regulatory and internal control requirements.
- Owned Chapter 15 bankruptcy operations, including fund administration across all 50 states, trustee communications, collateral sufficiency checks, and standardized procedures and QA controls.
- Spearheaded continuous process improvement initiatives by facilitating CPI sessions, streamlining bankruptcy case intake, clarifying review and documentation standards, improving cross-team handoffs, and reducing operational bottlenecks.
- Conducted monthly and quarterly reviews, preparing reports on bankruptcy fund balances for Department of Justice (DOJ) trustees to ensure transparency and accuracy.
- Enhanced customer experience and compliance by identifying and resolving system defects that resulted in missed account discounts and incorrect guidance for accounts under bankruptcy.
- Standardized documentation and implemented dual-approval requirements for bankruptcy fund releases, reinforcing controls and improving audit readiness.
- Reviewed legal documents for compliance with company policies and regulations.
- Collaborated with cross-functional teams to address legal inquiries and concerns.
- Conducted legal research to support ongoing cases and regulatory requirements.
- Prepared reports summarizing legal findings and recommendations for stakeholders.
- Maintained organized record-keeping systems for legal documentation and correspondence.
- Maintained electronic databases of all relevant legal records.
- Researched case law to support legal proceedings.
- Prepared written and verbal reports for law enforcement and Adult Protective Services regarding elder financial abuse investigations.
Lead Operations Processor
Wells Fargo & Company
Irvine, CA
06.2007 - 03.2013
- Managed high-volume auto loan servicing activity, processing 40+ accounts daily and 100+ deferments during peak periods, with rigorous validation of calculations, refunds, and system updates to safeguard operations.
- Processed over 100 transactions daily with a focus on accuracy and efficiency.
- Improved operational quality through procedure and system testing, detailed case feedback, and knowledge sharing, reinforcing accuracy, consistency, and continuous improvement across the 12-person team.
- Monitored and streamlined workflows to ensure timely completion of all operational tasks.
- Reviewed and validated customer data to ensure precise service delivery and reduce errors.
- Partnered with operations, compliance, and technology teams to track remediation progress, test control effectiveness, and lower audit and regulatory exposure across bankruptcy and cross-border cases.
- Maintained documentation for regulatory compliance and internal audits.
- Trained new employees on operational procedures and best practices.
Education
Bachelor of Science - Business Management
University of Phoenix
Tigard, ORSkills
- Project management
- Data analysis
- Risk assessment
- Operations analysis
- Policy development
- Financial investigation
- Quality assurance methodologies
- Research and development support
- Stakeholder engagement
- Customer relationship management
- Issue resolution
- Team leadership and effective communication
Certification
Six Sigma
Timeline
Business Execution Consultant, AVP
Wells Fargo & Company
05.2020 - 10.2025
Research Remediation Analyst
Wells Fargo & Company
05.2017 - 05.2020
Import Business Specialist
Barakat International, LLC
12.2014 - 02.2020
Senior Operation Legal Specialist
Wells Fargo & Company
03.2013 - 05.2017
Lead Operations Processor
Wells Fargo & Company
06.2007 - 03.2013
Bachelor of Science - Business Management
University of Phoenix