AUDREY LEONARD
Harpersville,AL
Summary
Technology strategy and transformation leader with a strong focus on process optimization and stakeholder engagement in regulated environments. Drives cross-functional collaboration to align strategic goals and enhance operational readiness. Coaches teams on modern delivery practices, ensuring clarity in training and documentation for successful technology adoption.
Overview
26
26
years of professional experience
Work History
Business Execution Consultant, AVP
Wells Fargo Bank
Birmingham, AL
05.2012 - 03.2026
- Aligned technology, business, and executive stakeholders on strategic goals, roadmap changes, and evolving system capabilities.
- Identified opportunities and facilitated efforts to modernize processes, strengthen risk and control alignment, and improve operational efficiency across business lines.
- Facilitated Agile initiatives as Scrum Master to enhance team collaboration and streamline workflow; coordinated sprint ceremonies, backlog refinement, and cross-team communication.
- Coached teams on modern delivery practices through playbooks, working sessions, and structured communications.
- Designed and delivered training, coaching, and communications to support adoption of new systems, tools, and ways of working.
- Created and delivered executive-ready presentations, strategic documentation, and change notice communications to drive awareness and support.
- Performed root-cause analysis and conducted validation testing to streamline content, prevent redundancies, and align procedures with new functionality.
- Partnered with leaders, SMEs, and technology teams to secure approvals, drive readiness, and execute change in a regulated environment.
- Managed high-volume procedure/process change and documentation requests; ensured accuracy, auditability, and compliance.
- Led procedure transformation and operational readiness for fraud and claims management system implementations and migrations supporting enterprise technology strategy.
Business Training Consultant
Wells Fargo Bank
07.2010 - 05.2012
- Partnered with leaders, assessed training needs, and developed tailored materials and readiness assessments for new platforms.
- Led transition teams and provided post-training coaching while monitoring performance metrics to ensure successful adoption.
- Delivered systems training and change support for major enterprise system migrations.
- Created structured communications, facilitated effective training delivery in a fast-paced, highly regulated environment.
Functional Systems Analyst
Health System Information Services (HSIS) University of Alabama at Birmingham (UAB) Hospital
Birmingham, AL
09.2000 - 07.2010
- Liaised with clinical departments, leadership, and IT to enhance systems, improve processes, and support adoption initiatives.
- Supported analysis, design, testing, and implementation; developed procedures and trained users to ensure smooth transitions.
- Translated software and system change descriptions into actionable guidance, created test script scenarios, coordinated unit, QA, and integrated testing initiatives (technical environment setup, data preparation, issue tracking) to enable seamless deployments.
- Applied analytical research and root cause analysis; resolved issues and supported compliance in a highly regulated environment.
- Authored and delivered communications regarding system updates, enhancements, and policy changes to keep stakeholders informed.
Education
B. S. - Human Resource Management
Jacksonville State University
Jacksonville, AlabamaSkills
- Technology Strategy & Transformation
- Strategic planning
- Operating model design
- Change leadership
- Technology adoption
- Agile/Scrum
- Modern Delivery Practices
- Atlassian products Jira/Confluence
- Process Optimization
- Workflow redesign
- Continuous improvement
- Metrics & performance tracking
- Root-cause analysis
- Regulatory Compliance
- Stakeholder Engagement
- Executive communication
- Cross-functional collaboration
- Coaching
- Training
- Technical documentation
- Executive presentations
- Communication strategy
- Business & Operations
Timeline
Business Execution Consultant, AVP
Wells Fargo Bank
05.2012 - 03.2026
Business Training Consultant
Wells Fargo Bank
07.2010 - 05.2012
Functional Systems Analyst
Health System Information Services (HSIS) University of Alabama at Birmingham (UAB) Hospital
09.2000 - 07.2010
B. S. - Human Resource Management
Jacksonville State University