Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Business Customer Service Specialist
Spectrum Business
Louisville, Kentucky
09.2022 - Current
Provided customer service support to business customers via telephone, email and live chat.
Maintained accurate records of customer interactions and transactions in a timely manner.
Ensured that all customer issues were resolved in an efficient and effective manner.
Front Office Assistant
Wensco
Louisville , KY
01.2022 - 09.2022
Greeted customers and provided assistance with inquiries.
Organized filing system for customer records and documents.
Answered incoming calls, responded to voicemails and transferred calls as needed.
Partnership Manager
N&T Smoke Shop
Louisville , Kentucky
06.2018 - 01.2022
Developed and implemented strategic plans to secure new partnerships.
Cultivated relationships with existing partners to ensure long-term success.
Researched potential partners, identified opportunities and negotiated terms.
Home Daycare Owner
Mechaels Angels
Louisville , KY
03.2018 - 01.2020
Monitored the health of the children by checking temperatures when needed; notified parents if any illness was observed.
Taught basic manners such as saying please, thank you, excuse me when appropriate while also encouraging socialization skills.
Provided first aid if necessary; kept detailed records of any incidents involving injury or illness among the children.
Education
BBA - Entrepreneurship
American InterContinental University
Chandler, AZ
09-2024
Skills
CRM Software
Organization
Complaint Handling
Industry Expertise
Strong attention detail
Adept at budgeting and forecasting
Great decision- making skills
Ability to transform data into actionable, strategic decisions
IBO-Independent Business Owner/Virtually-Remote Customer Service Specialist at Royal Diadems Administrative Services, LLCIBO-Independent Business Owner/Virtually-Remote Customer Service Specialist at Royal Diadems Administrative Services, LLC