Keishia Tiller
Miami Beach
Summary
Effective at keeping building systems running smoothly and efficiently. Forward-thinking and hardworking manager with excellent verbal and written communication skills. Bringing several years' experience in the field.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Assistant parking facility Manager
Metropolis
Fort Lauderdale
11.2024 - Current
- Supervised daily customer service operations to ensure team efficiency.
- Trained staff on customer service protocols and best practices.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Managed facility maintenance and repairs to ensure operational readiness.
- Oversaw safety inspections and compliance with regulations for workplace safety.
- Assisted in budget planning for facility operations and maintenance costs.
Property Management
N&T LLC
Louisville
01.2017 - 07.2025
- Tenant relations & lease administration
- Rent collection & delinquency management
- Fair Housing & regulatory compliance
- Move-in/move-out processes
- Record keeping & documentation
Business Billing Customer service Supervisor
Spectrum
Louisville
01.2022 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Trained new employees on customer service protocols.
- Resolved escalated customer issues effectively and promptly.
- Developed training materials for ongoing staff development.
Owner/Operator
Me’Chaels Angels Childcare
Louisville
03.2017 - 10.2024
- Managed daily operations of childcare center ensuring smooth workflow.
- Developed engaging lesson plans to foster children's learning and development.
- Trained and supervised staff on childcare protocols and best practices.
Education
BBA - Entrepreneurship
American InterContinental University
Atlanta, CA 06.2020 - 10.2024
Skills
- Operations Management
- Team Leadership & Staff Supervision
- Customer Service & Conflict Resolution
- Scheduling & Workforce Coordination
- Budgeting & Expense Control
- Cash Handling & Revenue Management
- Property & Facility Oversight
- Vendor & Contract Management
- Policy Enforcement & Compliance
- Training & Employee Development
- Problem-Solving & Decision-Making
- Performance Tracking & Reporting
- Time Management & Multitasking
- Communication (Written & Verbal)
- Process Improvement
Timeline
Assistant parking facility Manager
Metropolis
11.2024 - Current
Business Billing Customer service Supervisor
Spectrum
01.2022 - 11.2024
BBA - Entrepreneurship
American InterContinental University
06.2020 - 10.2024
Owner/Operator
Me’Chaels Angels Childcare
03.2017 - 10.2024
Property Management
N&T LLC
01.2017 - 07.2025