Keishla Davila
Tampa,FL
Summary
Dedicated professional with extensive experience in healthcare coordination and documentation. Skilled in bilingual communication and claims processing, contributing to efficient workflow and enhanced patient support. Ready to drive operational excellence in healthcare services.
Overview
14
14
years of professional experience
Work History
Care Coordinator
Optum
11.2017 - Current
- Manage incoming referrals and coordinate healthcare services for injured workers and providers.
- Communicate and collaborate among internal healthcare teams to enhance service delivery.
- Collect and organize necessary documentation to support timely processing of workers' compensation referrals.
- Address and resolve inquiries and issues to enhance support for injured workers and clients.
- Coordinate follow-up communication for authorizations and referrals, ensuring prompt responses and enhanced workflow.
Certified Pharmacy Technician
Winn Dixie Pharmacy
10.2012 - 07.2017
- Maintained orderly filing and accurate prescription records to support operational efficiency.
- Processed prior authorization submissions to insurance, enhancing efficiency in medication delivery.
- Managed requests for monthly medication refills from healthcare providers to maintain uninterrupted patient access to necessary prescriptions.
- Verified accuracy of incoming referrals, including electronic, faxes and voicemails, prior to submission to patient insurance.
Education
Certified Pharmacy Technician - Pharmacy
Concorde Career Institute
Tampa, FL06-2012
High School Diploma -
Freedom High School
Tampa, FL06-2011
Skills
- Fluent in English and Spanish
- Claims processing
- Documentation proficiency
- Patient data management
- Organizational skills
- Fluent in English and Spanish
Timeline
Care Coordinator
Optum
11.2017 - Current
Certified Pharmacy Technician
Winn Dixie Pharmacy
10.2012 - 07.2017
Certified Pharmacy Technician - Pharmacy
Concorde Career Institute
High School Diploma -
Freedom High School