Paola Padilla Rivera
Ruskin,FL
Summary
Dynamic professional with extensive experience as a Detention Supervisor at Cumberland County Sheriff's Office, excelling in inmate supervision and incident reporting. Proven ability to lead teams and resolve conflicts effectively, ensuring safety and security while maintaining high standards of communication and problem-solving. Committed to achieving operational excellence in challenging environments.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Detention Supervisor
Cumberland County Sheriff's Office
Fayetteville NC
06.2024 - Current
- Supervise daily operations in detention facility to ensure safety and security of inmates.
- Implement procedures for inmate intake, classification, and release processes.
- Maintain accurate records of inmate movements, incidents, and disciplinary actions taken.
Call Center Representative
Spectrum
Riverview, FL
03.2023 - 06.2024
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Assisted in troubleshooting technical issues, guiding customers through step-by-step solutions.
- Trained new representatives on company policies, procedures, and best practices for customer service.
- Managed escalated calls effectively, employing conflict resolution techniques to achieve positive outcomes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Fulfillment Associate
Amazon
Ruskin, FL
07.2022 - 01.2023
- Streamlined order fulfillment processes, enhancing operational efficiency and reducing processing times.
- Trained and mentored new associates on best practices for inventory management and safety protocols.
Stocker
Waltmart
Davenport, FL
02.2020 - 07.2022
- Organized and stocked merchandise on shelves to maintain optimal inventory levels.
- Ensured product displays were visually appealing and accessible for customers.
- Collaborated with team members to streamline stocking processes and improve efficiency.
- Assisted in unloading deliveries, verifying accuracy of incoming stock.
Education
High School Diploma -
Junction City Sr High School
Kansas City, KS05.2014
Skills
Inmate supervision
Restraint techniques
Staff management
Incident reporting
Problem-solving abilities
Multitasking Abilities
Team leadership
Excellent communication
Certification
- Licensed Detention Officer Certification Course - November 2025
Languages
Spanish
Native or Bilingual
German
Elementary
Timeline
Detention Supervisor
Cumberland County Sheriff's Office
06.2024 - Current
Call Center Representative
Spectrum
03.2023 - 06.2024
Fulfillment Associate
Amazon
07.2022 - 01.2023
Stocker
Waltmart
02.2020 - 07.2022
High School Diploma -
Junction City Sr High School