Keishonda Hughey Satchel
Washington
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Financial Services Representative
State Employees Credit Union
03.2020 - 08.2024
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Financial Center Assistant Manager
Bank of America
03.2011 - 07.2019
- Championed safety protocols within the facility, conducting regular inspections to identify potential hazards or violations before they became problematic issues.
- Facilitated effective communication between team members, promoting a positive work environment conducive to collaboration and problem solving.
- Optimized workflow processes through continuous evaluation of operational efficiency and implementation of improvements as needed.
- Managed daily financial transactions, ensuring accuracy and timely reporting to upper management.
- Conducted employee performance evaluations, identifying areas for improvement and supporting professional development opportunities.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Arts - Criminal Justice Administration
Mount Olive College
Washington, NC05-2008
Skills
- Financial services
- Customer relationship management
- Cash management
- Cash handling
- Account documentation
- Regulatory compliance
- Customer relationship building
- Account maintenance
- MS office
- Goal setting and tracking
- Strong work ethic
- Client relationship building
Timeline
Financial Services Representative
State Employees Credit Union
03.2020 - 08.2024
Financial Center Assistant Manager
Bank of America
03.2011 - 07.2019
Bachelor of Arts - Criminal Justice Administration
Mount Olive College
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