Keishonda Sanders
Fay,MS
Summary
Dedicated Correctional Officer experienced in inmate supervision and security management. Achieved a safe and compliant facility environment through effective communication and conflict resolution. Focused on fostering a positive work culture while maintaining high security standards.
Overview
10
10
years of professional experience
Work History
Correctional Officer
LOUISIANA STATE PENITENTIARY
03.2018 - Current
- Responded effectively to emergencies, utilizing de-escalation techniques to manage conflicts.
- Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of living quarters and common areas to maintain security standards.
- Trained new staff on policies, procedures, and safety measures to enhance team performance.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Completed intake paperwork, fingerprints, and searches.
Customer Service Representative
A-Z CALL CENTER
01.2017 - 02.2018
- Resolved customer inquiries effectively through phone, email, and chat support channels.
- Collaborated with team members to streamline call-handling processes, enhancing overall service delivery.
- Provided training and mentorship to new hires on best practices in customer interaction and system usage.
- Analyzed customer feedback to identify trends and recommend solutions for service improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
JEFFERSON COUNTY HIGH SCHOOL
Fayette, MSSkills
- Crisis intervention
- Correctional facility procedures
- Emergency response
- Negotiation skills
- Mental health training
- Crisis intervention
- First aid training
- Observation
- Records management
- Mental health awareness
Accomplishments
- Supervised team of [Number] staff members.
Timeline
Correctional Officer
LOUISIANA STATE PENITENTIARY
03.2018 - Current
Customer Service Representative
A-Z CALL CENTER
01.2017 - 02.2018
High School Diploma -
JEFFERSON COUNTY HIGH SCHOOL