Keishun Clarke

• Verified insurance claims and determined fair amount for settlement.
• Answered customer questions regarding deductibles.
• Examined claims forms and other records to determine insurance coverage.
• Prepared summaries of damage, payments, and policy coverage.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Researched claims and incident information to deliver solutions and resolve problems.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Visited customer locations to evaluate damage and provided cost estimates for remediation.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.

. Primary function of this role is to review work order documentation for accuracy, completeness and eligibility that ensures that service work orders are serviced in a timely and appropriate manner

• Managed and responded to correspondence and inquiries from customers and vendors.

· Review work order service orders and ensure necessary data and documentation has been collected from customers and technicians according to company and department policies, procedures and processes

· Review technician reports to ensure compliance with contractor price agreements and to determine if suggested course of action is appropriate and accordance with contractual obligations

· Follow established guidelines in making coverage and denial decisions

· Input repair issues, appliance information and other relevant details regarding service work orders into the CRM

• Gathered, evaluated and summarized account data in detailed financial reports.

· Responsible for owning communications between my company and our customers

· This includes answering phone calls and or responding to emails and explaining the Solar installation process, designs, billing, monitoring system and interconnection procedures

· I maintain a relationship throughout the entire contract term

· Open and maintain customer accounts by recording account information

· Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expending correction or adjustment with following up to ensure problem is solved

· Keep records of customer interactions

· Take payment information and other pertinent information such as addresses and phone numbers