Keisy Hernandez
Port Jefferson,NY
Summary
Dedicated professional with extensive experience in hospitality and customer service, notably at St Charles Capital. Excelled in maintaining high standards of cleanliness and organization, enhancing customer satisfaction. Demonstrated strong teamwork and bilingual communication skills, contributing to efficient operations and positive guest experiences. Proven ability to resolve issues promptly, ensuring a welcoming environment for all.
Overview
10
10
years of professional experience
Work History
Housekeeper
St Charles Capital
Port Jefferson, NY
04.2023 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Mather Hospital Northwell Health
Port Jefferson, NY
08.2022 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked patients rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Restaurant Server
Amici's Restaurant
Mount Sinai, NY
09.2020 - 02.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Restaurant Busser
Mario’s Restaurant
East Setauket, NY
08.2014 - 05.2019
- Trained new staff in bussing and cleaning procedures.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
Education
High School Diploma -
Comsewogue High School
Port Jefferson Station, NY07.2014
Skills
- Teamwork
- Cleaning and organizing abilities
- Customer Service
- passion for help others
- creative
- responsible
- Bilingue
Timeline
Housekeeper
St Charles Capital
04.2023 - Current
Housekeeper
Mather Hospital Northwell Health
08.2022 - 03.2023
Restaurant Server
Amici's Restaurant
09.2020 - 02.2022
Restaurant Busser
Mario’s Restaurant
08.2014 - 05.2019
High School Diploma -
Comsewogue High School