Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keisy Priscila Alcoser

Summary

Committed Selling Partner Support Associate with a history of meeting company needs with consistent and organized practices. Skilled in working with willingness to improve and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Selling Partner Support Associate - Amazon

Amazon
02.2021 - Current
  • Performed excellent time-management skills insisting on the highest standards around performance and behaviors, by performing deep dives, prioritize projects and tasks and providing coaching.
  • Supervisor POC - Examine and analyze performance indicators to find areas of opportunity for performance improvement while supervisor was OOTO for a month.
  • Handle the daily meetings - Refresh our team about trend topics, facilitated workshops for knowledge gaps.
  • Due to multi skillset - Provide mentorship and coaching to associates recently trained and peers, in order to improve metrics. In the training classes, helped the trainer to attend doubts and reviewed the cases before they sent the resolution to the seller.
  • Deep dive for every case - Delivered a great customer experience in every contact, always giving more than what the customer expects.
  • Complete Weekly Business Review (WBR) - By analyzing performance factors using Excel and providing inputs on improvement areas to make informed decisions for successful remedies.
  • Analyzed the data guided me to establishing performance targets, monitoring progress, and executing action plans to overcome obstacles.

Receptionist

K9 corporation
02.2019 - 10.2020
  • Planed employee shifts and work schedules
  • Coordinated job assignments and cross-training building positive working relationships by consistently making good decisions, keeping commitments, treating others and their ideas with respect, and adhering to high ethical standards
  • Hired, teach and coach employees about setting their own high standards and exceeding customer expectations
  • Received complaints and resolved problems
  • Empowered the team by listen, communicate and delegate to get the right things done.

Education

Bachelor: Natural Science Teaching -

Universidad Florencio del Castillo
01.2023

High School Diploma -

Liceo La Alegria
01.2012

Skills

  • Excellent oral and written communication
  • Time management, able to organize while being organized, diligent, and tenacious and always stick to a daily schedule
  • Experiences in MS Office Package by creating pivot tables, gafics and tables
  • Teamwork and collaboration by managing team meetings wisely and reorganize team dynamics
  • Critical thinking when starting a discussion, identifying a problem or issue

Certification

Amazon EVOLUTION program | 01/2023

Timeline

Selling Partner Support Associate - Amazon

Amazon
02.2021 - Current

Receptionist

K9 corporation
02.2019 - 10.2020

Bachelor: Natural Science Teaching -

Universidad Florencio del Castillo

High School Diploma -

Liceo La Alegria

Similar Profiles

CREATE PROFILE
Keisy Priscila Alcoser