Keita Fisher
Reisterstown,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Independent Consultant
Aligned By Key
04.2020 - Current
- Conducted meetings with clients to determine project intent, requirements and budgets.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Coded and processed applications into required electronic formats.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Client Success Specialist
Beyond Finance
03.2023 - 01.2024
- Documents all information about customer support issues in Salesforce
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
- Troubleshoot Equipment issues ( via telephone/video to minimize customer downtime and reduce/avoid service expenses.
- Met customer call guidelines for service levels, handle time and productivity.
Licensed Insurance Broker
Randstad
08.2022 - 02.2023
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Security Supervisor
SAFE Management
11.2019 - 12.2022
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points
- Completes reports by recording observations, information, occurrences, and surveillance activities
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Recorded incident reports with detailed accounts of occurrences.
Retail Sales Associate/Customer Service
Kohl's
08.2019 - 06.2020
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers complete purchases, locate items and join reward programs
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Folded and arranged merchandise in attractive displays to drive sales.
- Greeted customers and helped with product questions, selections and purchases.
Billing Specialist
Level One
05.2018 - 02.2019
- Processes billing payments for toll violations, reviews toll disputes to determine customer liability
- Process over 300 payments daily, accept, document, and issue receipts for payments made in person, over phone, online, or through mail.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Insurance Customer Service Specialist
CareFirst BlueCross BlueShield
06.2014 - 05.2017
- Educated members on healthcare benefits as well as explaining claims and adjustments
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Handled enrollment escalations often having to interact with ACA exchanges
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Responded to customer requests for products, services and company information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Presented insurance options to customers in order to close sales on new policies.
Certified Nursing Assistant
Genesis Healthcare
01.2012 - 06.2014
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Education
Project Management Foundations -
Project Management Certification
Owings Mills, MD2022
Diploma -
Western High School
Baltimore, MD1999
Skills
- Customer Retention Strategies
- Data Analysis
- Evaluation
- Software Development Knowledge
- Process Improvement
- Operations Management
Timeline
Client Success Specialist
Beyond Finance
03.2023 - 01.2024
Licensed Insurance Broker
Randstad
08.2022 - 02.2023
Independent Consultant
Aligned By Key
04.2020 - Current
Security Supervisor
SAFE Management
11.2019 - 12.2022
Retail Sales Associate/Customer Service
Kohl's
08.2019 - 06.2020
Billing Specialist
Level One
05.2018 - 02.2019
Insurance Customer Service Specialist
CareFirst BlueCross BlueShield
06.2014 - 05.2017
Certified Nursing Assistant
Genesis Healthcare
01.2012 - 06.2014
Project Management Foundations -
Project Management Certification
Diploma -
Western High School
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