Keitaura Anderson Owens
Spartanburg,SC
Summary
Experienced care provider with over 4 years of hands-on support experience in patient and individual care. Additionally, has acquired valuable skills in remote support, taking phone calls, answering individuals inquiries, payment processing, and appointment scheduling over the past 2 years. Demonstrates confidence in effectively utilizing technology, extending beyond direct interaction with individuals.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
The Charles Lea Center
08.2023 - Current
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted individuals in learning and developing new skills.
- Monitored client's well-being, safety and comfort under physician direction.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Remote Care Coordinator
Axcess Home Care
06.2021 - 10.2023
- Enroll patients in the program and connect them to care providers
- Answer questions that patients, caregivers, and providers have about specific care options or the program more broadly
- Document patient encounters and triage any patient needs to their care team
- Discussed costs of services with patients and processed scheduled payments via phone
- Follow up with patients to ensure they are receiving high-quality care from Empassion's network of providers
- Collaborate on process improvement
- Connected patients with their providers
Education
Graduate -
Dorman High School
Roebuck, SC05.2021
Skills
- Ability to work in fast paced environments
- Understanding individual needs
- Technical support
- Call documentation
- Billing
- Email support
- Appointment scheduling
- Live Chat Support
- Direct Patient Care
- Personal care assistance
- First-aid and CPR
- Charting and documentation of patient progress
- Medication Administration
- Toileting assistance
- Feeding Assistance
- Mobility Assistance
- Collecting specimens
References
Lanitra Foster (current supervisor)- (864) 266-8116
Tiffany Brannon (previous team lead) - (864) 559-3888
Timeline
Direct Support Professional
The Charles Lea Center
08.2023 - Current
Remote Care Coordinator
Axcess Home Care
06.2021 - 10.2023
Graduate -
Dorman High School