Keith Armstrong
Northlake
Summary
Experienced business owner with a proven track record in optimizing luxury transportation services. Expertise in vehicle inspections, safety protocols, and client relationship management to drive operational efficiency.
Overview
21
21
years of professional experience
Work History
Owner
Ideal Limousine LLC
Northlake
09.2013 - Current
- Oversaw daily operations of luxury transportation services, ensuring seamless service delivery.
- Cultivated and strengthened client relationships, resulting in increased satisfaction and loyalty.
- Coordinated scheduling and dispatching of vehicles and drivers, optimizing service delivery.
- Provided superior customer service to existing clients, fostering long-term partnerships.
Limousine Chauffeur
American Limousine
Dallas
09.2005 - 09.2013
- Navigated city routes to ensure timely passenger arrivals and departures.
- Maintained vehicle cleanliness and inspected for safety compliance daily.
- Provided excellent customer service through friendly interactions with passengers.
- Assisted passengers with luggage and special requests during trips.
- Monitored traffic conditions to adjust routes for smoother travel experiences.
- Trained new chauffeurs on company policies and safe driving practices.
- Developed strong relationships with customers through excellent customer service skills.
- Followed all company policies and procedures when operating a limousine.
- Assisted passengers with wheelchairs to enhance comfort.
- Navigated unfamiliar routes using GPS systems or maps while adhering to traffic laws.
- Adhered to all local laws pertaining to the operation of a limousine.
- Helped load luggage into the limousine for passengers and unload luggage into the limousine.
- Welcomed passengers with a friendly smile upon their arrival and opened doors for them upon arrival at the limousine.
- Inspected vehicle before each trip to ensure safety of passengers and compliance with regulatory standards.
- Reported any mechanical issues or accidents immediately to management.
- Ensured timely arrivals at destinations by monitoring traffic patterns and road closures.
- Maintained a clean vehicle interior and exterior.
- Provided an efficient, safe and courteous chauffeur service to clients.
- Demonstrated knowledge of landmarks, attractions, restaurants and other points of interest along routes traveled.
Education
MBA -
Parker Chiropractic College
Dallas, TX01-1998
BBA - Business Administration
Western Michigan University
Kalamazoo, MI12-1975
Skills
- Safety compliance
- Vehicle inspection
- Client communication
- Fleet management
- Business management
- Client relations
- Contract negotiation
Timeline
Owner
Ideal Limousine LLC
09.2013 - Current
Limousine Chauffeur
American Limousine
09.2005 - 09.2013
MBA -
Parker Chiropractic College
BBA - Business Administration
Western Michigan University