DENNIS K. AVINGER
Financial Counselor
Park Forest,IL
Summary
Dear Hiring Manager,
As someone driven by purpose, I am passionate about optimizing human performance and functionality in both professional and social settings. I strongly believe that organizational development can provide the perfect platform to achieve this goal, as they allow for the coordination, direction, and optimization of various human resources and data. With my skills and experience in this field, I can effectively address the evolving needs of customers and their environment, and deliver outstanding results.
Human data and human resource are used in commerce, communications, security, medicine, and transportation to name a few. I am determined to revolutionize industries and organizations by simplifying their understanding and utilization of this data and its benefits. My exceptional conflict resolution skills have enabled me to provide expert guidance to over 1200 students and parents each year, skillfully navigating complex policies and regulations of the State and Federal Government, ensuring their eligibility for academic benefits. I take pride in delivering exceptional service that goes above and beyond my clients' normal expectations, ensuring their complete satisfaction.
With my MAOD degree and forthcoming MATD, I am assertive in my ability to significantly impact organizations or businesses that share my values of discipline, integrity, accountability, and a strong work ethic. I am confident I can deliver optimal service and support, exceeding expectations and driving success.
Overview
28
28
years of professional experience
9
9
years of post-secondary education
Work History
Financial Services Adviser
Robert Morris University/ Roosevelt University
Chicago, IL
01.2017 - Current
- Highly skilled and assertive professional who provides unwavering support to over 1200 student clients and their families in navigating intricate and often overwhelming regulations of Financial Aid. Present expertise lies in ensuring compliance with policies and procedures for both Federal loans and State grants.
- Empower our student clients to take responsibility and accountability for their accounts by providing clear instructions on how to regularly review and maintain them.
- Committed to ensuring that my student clients achieve their educational goals by confidently awarding and effectively distributing their financial resources.
- Implemented various risk management strategies such as "ID Flagging" and 'Registration Holds", to reduce financial losses.
University Enrollment Specialist
Robert Morris University
Chicago, IL
09.2014 - 10.2017
- Answer and respond to over 50 prospective students and parents via phone, providing accurate information about our university to help them make informed decisions during the admissions process. Coach and mentor high school graduates and young adults about the importance of pursuing career-focused post-secondary education.
- Presented a motivational and instructional format called, "Rule Your Reputation" to over 300 High School juniors and seniors from 12 CPS schools, emphasizing the importance of social media in building a positive personal brand and image.
- Execute admissions tasks of answering and responding to over 50 prospective students (via phone) and their parents, with correct information about our University, thus enabling them in their decision making process
- Confidently guide students through the enrollment process with consistent and prompt direction.
Senior Sales Representative
St. James Health and Wellness Center
Chicago Heights, IL
05.2006 - 09.2014
- Initiate member retention programs to maintain brand loyalty, such as Member Appreciation Day (MAD).Present to businesses, organizations, and individuals about the benefits of investing in our brand, as well as coaching, training and establishing new corporate accounts to generate revenue.
- Initiate member retention projects like MAD (Member Appreciation Day) to sustain member integrity towards our Brand
- Maintain corporate accounts by organizing events to support our brand.
- Overcame various obstacles and closed challenging deals using my exceptional negotiation and persuasion skills.
Shipping Coordinator
International Association of Assessing Officers
Chicago, IL
01.2000 - 06.2006
- Efficiently organize and create top-notch educational materials for Cook County property assessors in Illinois and beyond as well as skillfully review paperwork to determine priorities and establish tight schedules for efficient delivery of these materials.
Service Team Leader/Loss Prevention
Radisson Hotel & Suites
Chicago, IL
09.1995 - 01.2000
- I confidently lead and oversee my team and volunteers to proactively identify needs and significantly enhance the quality of services we offer as well as develop and implement incentive-based activities that promote "Best Service Practices" and instill greater accountability and morale among staff.
- Established open, collaborative and professional relationships with team members to achieve quick resolutions for various issues.
- Confidently led and mentored a team of over 75 staff members across three departments, promoting a culture of teamwork and camaraderie through effective cross-training activities.
- Closely supervised team and volunteers to uncover needs and improve quality of services offered.
Education
Master of Arts - Training And Development
08.2024 - 05.2027
Master of Arts - Organizational Development
09.2021 - 05.2024
Bachelor of Arts - Computer Science
09.2018 - 05.2020
Associate of Science - Computer Networking
01.2016 - 05.2018
Completed : Cisco Network Fundamentals including Scaling and Connecting Networks.
Skills
Account documentation
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Documented and resolved federal government verification for unresolved student financial issues which led to the successful enrollment of new students.
- Resolved financial crisis for student and parents, using conflict resolution skills that have enabled me to provide expert guidance to over 1,200 students and parents each year.
- Achieved full transparency of the Federal Government loan process through helping students navigate the financial aid process.
- Successfully completed Graduate degree in Organizational Development
Timeline
Roosevelt University - Master of Arts, Training And Development
08.2024 - 05.2027
Roosevelt University - Master of Arts, Organizational Development
09.2021 - 05.2024
Roosevelt University - Bachelor of Arts, Computer Science
09.2018 - 05.2020
Financial Services Adviser - Robert Morris University/ Roosevelt University
01.2017 - Current
Robert Morris University - Illinois - Associate of Science, Computer Networking
01.2016 - 05.2018
University Enrollment Specialist - Robert Morris University
09.2014 - 10.2017
Senior Sales Representative - St. James Health and Wellness Center
05.2006 - 09.2014
Shipping Coordinator - International Association of Assessing Officers
01.2000 - 06.2006
Service Team Leader/Loss Prevention - Radisson Hotel & Suites
09.1995 - 01.2000
Similar Profiles
Erin MordauntErin Mordaunt
Assistant Women's Rowing Coach at Robert Morris UniversityAssistant Women's Rowing Coach at Robert Morris University
John WooliscroftJohn Wooliscroft
Professor of Film and Audio at Robert Morris UniversityProfessor of Film and Audio at Robert Morris University
Vince BowmanVince Bowman
Offensive QC, Assistant RB Coach, Assistant Video at Robert Morris University FootballOffensive QC, Assistant RB Coach, Assistant Video at Robert Morris University Football