Keith Bell
Wilmington,DE
Summary
Experienced fraud investigator with expertise in tracing money trails, and risk assessment. Skilled in problem-solving and analytical thinking to enhance security and customer service. Committed to delivering exceptional results in dynamic environments.
Overview
15
15
years of professional experience
Work History
Officer; Senior Claims Analyst
Bank of America
Newark, DE
10.2019 - 06.2025
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Visa pre-arbitration, adequate investigation, indemnification, debit, and cash.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted thorough investigations into reported fraud cases and suspicious activities.
- Documented findings from internal investigations into alleged fraudulent activities or discrepancies in financial statements.
Interventionist/ Student Support
A Friend Of The Family
Wilmington, DE
01.2018 - 06.2019
- Observed and documented behaviors and actions of students
- Kept youth safe and secure at facility and in public
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability
- Worked with educators to outline intervention plans, establish goals and develop progress benchmarks
- Observed students in diverse settings to gauge behaviors
- Utilized techniques such as behavior modeling and role-playing to improve interactions between students
Paraprofessional/ Interventionist
Christina School District
Wilmington, DE
08.2016 - 01.2018
- Supervised students and maintained security throughout school buildings and on field trips
- Physically and verbally interacted with students to engage individuals and groups throughout the day
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students
- Kept youth safe and secure at facility and in public
- Encouraged students to be understanding of and helpful to others
Roadside Assistance Agent / Member Services
AAA Club Alliance
Newark, DE
07.2014 - 12.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Educated customers on special pricing opportunities and company offerings
- Deliver extraordinary customer to ensure member satisfaction
- Answer inbound calls and process new member sales
Billing/ Customer Service
Comcast Cable
Wilmington, DE
08.2012 - 06.2014
- Consulted with customers to determine best methods to resolve service and billing issues
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Troubleshooting equipment
- Addressed customer service inquiries quickly and accurately
Small Business Customer Service/ Fraud
Bank Of America
Newark, DE
01.2010 - 08.2012
- Monitor and identify trends, and regulatory developments
- Conduct reviews for customers to ensure excellent service is provided
- Determine likelihood of fraud based on customer behavior, account activity and existing fraud trends
Education
High School Diploma -
Glasgow High School
Newark, DESome College (No Degree) - Accounting
Wesley College
Dover, DESkills
- Strategy development
- Relationship building
- Problem-solving skills
- Excellent reading comprehension
- Team leadership
- Project management abilities
- Courteous demeanor
- Quality control
- Technologically savvy
- Fraud investigation
- Risk assessment
- Analytical and critical thinking
Timeline
Officer; Senior Claims Analyst
Bank of America
10.2019 - 06.2025
Interventionist/ Student Support
A Friend Of The Family
01.2018 - 06.2019
Paraprofessional/ Interventionist
Christina School District
08.2016 - 01.2018
Roadside Assistance Agent / Member Services
AAA Club Alliance
07.2014 - 12.2017
Billing/ Customer Service
Comcast Cable
08.2012 - 06.2014
Small Business Customer Service/ Fraud
Bank Of America
01.2010 - 08.2012
High School Diploma -
Glasgow High School
Some College (No Degree) - Accounting
Wesley College
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