Summary
Work History
Education
Skills
Timeline
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Keith Brannon

Oxford,MS

Summary

Dynamic professional with a proven track record at Hampton Inn By Hilton, excelling in guest relations and food safety. Skilled in efficient multitasking and maintaining cleanliness standards, I consistently enhanced guest satisfaction through proactive service and attention to detail, ensuring a welcoming dining experience.

Work History

Breakfast Attendant

Hampton Inn By Hilton
  • Set up breakfast area according to Hampton Inn brand standards and daily service checklist.
  • Replenished hot and cold food items to maintain fresh, appealing buffet presentation.
  • Brewed coffee, prepared beverages, and monitored supplies throughout breakfast service.
  • Cleaned dining areas, service stations, and equipment to maintain sanitary guest environment.
  • Greeted guests courteously and responded promptly to breakfast questions and requests.
  • Followed food safety procedures while handling, storing, and rotating breakfast items.
  • Assisted with closing tasks, including breakdown, cleaning, and restocking for next shift.
  • Stocked utensils, napkins, condiments, and paper goods before and during service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.

Customer Service Representative

Pro Matura
  • Responded to customer inquiries with clear, accurate information across phone and email channels.
  • Resolved complaints by identifying issues and providing timely, professional solutions.
  • Processed orders, returns, and account updates while maintaining data accuracy.
  • Documented customer interactions in CRM systems for consistent follow-up and service continuity.
  • Explained policies, procedures, and service options to support informed customer decisions.
  • Tracked recurring concerns and shared feedback to improve service processes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Short Order Cook

Ole Miss Student Union
  • Prepared made-to-order menu items quickly while maintaining quality and consistency.
  • Operated grill, fryer, and hot line equipment safely during busy service periods.
  • Followed food safety and sanitation procedures to maintain clean prep and service areas.
  • Assembled orders accurately by coordinating ticket flow and kitchen timing.
  • Monitored food temperatures and product freshness to meet quality standards.
  • Restocked ingredients and supplies to support continuous kitchen operations.
  • Cleaned cooking surfaces, utensils, and equipment after service to support readiness.
  • Communicated with team members to resolve rush periods and keep orders moving.
  • Kept kitchen up to code for health and safety inspections.
  • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.

Education

High School Diploma -

Lafayette High School
Oxford, MS

Skills

Efficient multitasking

Cleanliness standards

Sanitation practices

Stocking

Food safety knowledge

Guest satisfaction

Guest relations

Greeting guests

Timeline

Breakfast Attendant

Hampton Inn By Hilton

Customer Service Representative

Pro Matura

Short Order Cook

Ole Miss Student Union

High School Diploma -

Lafayette High School

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Keith Brannon