Professional Summary
Overview
Work History
Education
Skills
Timeline

Keith Brooks

John Deere
Terrell
42
years of professional experience

Dependable Parts Sales Associate with a strong focus on customer relationship building and problem-solving. Proven ability to enhance customer satisfaction through efficient order processing and effective communication.

Goal-oriented professional with extensive experience in parts sales and project management. Skilled in team collaboration and product knowledge, contributing to improved customer interactions and streamlined order processing. Committed to delivering timely solutions and high service standards.

Experienced Parts Sales Associate known for fostering customer relationships and delivering efficient order management. Expertise in inventory management and problem resolution ensures a high level of customer satisfaction and operational excellence.

Experienced with identifying customer needs and recommending appropriate parts solutions. Utilizes strong sales techniques and inventory management skills to ensure customer satisfaction. Knowledge of automotive parts and systems ensures efficient and accurate service delivery.

Work History

Parts Sales Associate

2 Years 1 Month
John Deere | 06.2016 - 07.2018

Nter sales, parts orders, special requests

  • Processed customer orders efficiently using point-of-sale systems to enhance transaction speed.
  • Collaborated with service technicians to provide timely solutions for equipment maintenance issues.
  • Resolved customer inquiries and concerns promptly, maintaining high standards of service quality.
  • Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
  • Assisted customers in finding appropriate parts promptly.

Project Engineer and Program Manager

36 Years 5 Months
Vertex | 08.1976 - 01.2013

  • Led cross-functional teams to execute complex engineering projects, ensuring on-time delivery and adherence to specifications.
  • Coordinated project schedules, budgets, and resources to optimize workflow and mitigate risks effectively.
  • Developed detailed project plans utilizing industry-standard tools such as MS Project and AutoCAD for design validation.
  • Conducted regular site inspections to ensure compliance with safety regulations and quality standards throughout project lifecycle.

Education

Associate of Science - Design, Pre- Engineering, Drafting

Kilgore College | Kilgore, TX

Skills

Dependability
Customer relationship building
Quick learner
Goal-oriented mindset
Follow-up skills
Initiative-taking
Product knowledge expertise
Negotiation
Presentation
Cash handling experience
Parts identification
Ordering parts
Customer service
Problem-solving skills
Improving customer satisfaction
Team collaboration
Verbal and written communication
Clean driving record
Email communication
Forklift operation
Operations management
Goal setting
Inventory management

Timeline

Parts Sales Associate

John Deere
06.2016 - 07.2018Read More

Project Engineer and Program Manager

Vertex
08.1976 - 01.2013Read More

Kilgore College

Associate of Science from Design, Pre- Engineering, Drafting
Read More
Keith Brooks