- Graphic Design
- Drawing and Painting
- Creative Writing
- Hiking
- Playing Sports
- Camping
- Embracing outdoor adventures such as Trail Running and Mountain Biking
Keith brown
+18163940281
Summary
Dynamic Business Systems Analyst with a proven track record at UMB Bank, excelling in process documentation and cross-functional collaboration. Expert in systems analysis and user acceptance testing, delivering actionable insights that enhance decision-making. Recognized for exceptional teamwork and a commitment to quality, driving impactful business improvements and technology implementations.
Detail-oriented with solid background in analyzing and optimizing business systems to improve operational efficiency. Leveraged expertise to design and implement systems that streamline processes and support strategic initiatives. Demonstrated analytical and problem-solving abilities by effectively collaborating with cross-functional teams to deliver solutions.
Overview
26
26
years of professional experience
Work History
Business Systems Analyst
UMB Bank
06.2020 - 06.2024
- Assessed business requirements to create focused solutions.
- Trained business personnel in use of systems.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
Data Analyst
UMB Bank
06.2018 - 06.2020
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
Customer Technical Support Analyst
UMB Bank
02.2000 - 06.2018
- Resolved complex technical issues for customers, resulting in enhanced product usability and functionality.
- Proactively identified potential areas of concern within the organization''s technology infrastructure that could impact user experiences negatively.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to technical support needs.
- Delivered exceptional customer service through clear communication, empathy, and active listening skills.
- Managed high-pressure situations with professionalism, maintaining composure during difficult customer interactions.
- Assisted in onboarding new hires, providing training materials and mentorship on company policies and procedures.
- Served as a liaison between customers and internal teams such as engineering or quality assurance when necessary for issue resolution or feature requests.
Freight Payables Specialist
UMB Bank
12.1998 - 02.2000
- Worked with vendors and suppliers on invoicing and billing processes to facilitate prompt payment.
- Processed check payments with proper documentation for signature and mailing.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Improved relationship with vendors through consistent follow-ups on invoice status updates, leading to smoother transactions.
- Supported and maintained Card reader technology and payment gateways.
Teller
Bank of Blue Valley
01.1998 - 12.1998
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Helped maintain Cash Vault on rotation.
Education
Bachelor of Science - Small Business Management/ Marketing
08-1996
- American Marketing Association - Member
- Professional Development: - Real time Marketing and business planning for local businesses.
No Degree - Computer Assisted Graphic Design
- Relevant Coursework: Visual Arts both 2 Dimensional and 3 Dimensional. Calculous and Pre-information Systems.
High School Diploma -
05-1989
- Extracurricular Activities: Varsity Tennis and Varsity Wrestling.
- Spanish Club - Member
- Relevant Coursework: Computer Science - Fortran, COBOL, Visual Basic. & Visual Arts.
Skills
- Process documentation
- User acceptance testing
- Workflow Analysis
- Cross-functional collaboration
- Root-cause analysis
- Business intelligence tools
- Technology implementation
- Technologically-savvy
- Upgrade testing
- Systems analysis
- System maintenance
- Software testing
- Teamwork
- Information security
- System testing
- Disaster recovery
Interests
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefits401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Systems Analyst - UMB Bank
06.2020 - 06.2024
Data Analyst - UMB Bank
06.2018 - 06.2020
Customer Technical Support Analyst - UMB Bank
02.2000 - 06.2018
Freight Payables Specialist - UMB Bank
12.1998 - 02.2000
Teller - Bank of Blue Valley
01.1998 - 12.1998
Northwest Missouri State University - Bachelor of Science, Small Business Management/ Marketing
Graceland College - No Degree, Computer Assisted Graphic Design
Trenton Senior High School - High School Diploma,
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