Keith Caraway
DeSoto,TX
Summary
Experienced and comfortable in all facets of customer service and conflict resolution. Having the ability to "know and read the audience" Embracing the opportunity and challenge of using skills learned and applied outside of the field of corporate security. The use of various computer applications and devices enables me to be comfortable initiate or complete any task or function. Adaptable, flexible and team oriented.
Overview
32
32
years of professional experience
Work History
Corporate Security Representative
Fidelity Investments
06.1998 - 06.2021
- Thrived in a fast paced, customer service driven and sometimes stressful environment. Monitored campus and access both physically and electronically using card access monitoring system and digital CCTV. Worked in both a Data Center, two person Security console as well as a open campus one person security console setting. Both with ability to monitor and access globally to all Fidelity Investment sites with the proper permission or need. Assisted in the new employee onboarding process with fingerprinting, as well as I-9 verification. Team went through continued training in and for preparation for all Life / Safety issues and events as the Security team was responsible for at least 200 to 2000+ employees daily. Ability to write thorough incident reports as reports were subject to be read by as far up as the Chairwoman
Security Officer
LaSalle / Jones Lang Lasalle
08.1989 - 06.1998
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Issued access cards to authorized personnel to monitor access points.
Education
None - Criminal Justice
University of Texas- El Paso
El Paso, TXSkills
- Travel security
- Executive event protection
- Event security
- Workplace violence prevention
- Access control
- Investigation techniques
- Emergency preparedness
- Data privacy
- Security management
- Intellectual property protection
- Incident response
- Business continuity
- Information security
- Security training
- Surveillance systems
- Incident investigation
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Client relations
- Conflict resolution
- Risk assessment
- Emergency response
- Professional demeanor
Timeline
Corporate Security Representative
Fidelity Investments
06.1998 - 06.2021
Security Officer
LaSalle / Jones Lang Lasalle
08.1989 - 06.1998
None - Criminal Justice
University of Texas- El Paso
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