Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Keith Carpenter

Keith Carpenter

Crawfordsville,Indiana

Summary

Results-driven Manager with over 10 years of experience in cybersecurity, development, asset management, and technology leadership. Expertise in developing and implementing comprehensive cybersecurity strategies, managing IT assets, demand planning, and ensuring compliance with industry standards. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cyber Solutions Manager

GGT Energy Solutions Inc
05.2023 - Current
  • Results-driven Manager with a proven track record of delivering IT and Cybersecurity solutions to address complex business challenges
  • Skilled in leading cross-functional teams, developing strategic initiatives, and implementing cutting-edge technologies to enhance organizational posture
  • Strategic Planning – Develop and implement comprehensive cybersecurity strategies aligned with organizational goals, industry standards, and regulatory requirements
  • Solution Design and Implementation – Lead design, deployment, and management of business solutions, including cybersecurity, network, endpoint protection, identity management, threat detection, web design, and project management
  • Team Leadership – Oversee and mentor multiple teams of IT Professionals and Mechanical Engineers, fostering collaboration and ensuring project objectives are met within deadlines and budgets
  • Risk Assessment and Management – Conduct Audits and Risk assessments to identify vulnerabilities, prioritize threats, and recommend effective mitigation strategies
  • Client and Stakeholder Engagement – Serve as primary liaison between technical teams, clients, and stakeholders to ensure project and cybersecurity solutions meet business needs and expectations
  • Vendor Management – Evaluate and manage relationships with Vendors and Service Providers to ensure optimal performance and value
  • Incident Response – Direct the development and execution of compliance and incident response plans to minimize impact from cybersecurity breaches, ATO Compliance, and ensure timely recovery
  • Compliance – Ensure adherence to industry standards and frameworks of ISO 27001, ISO 9001, NIST, and CMMC
  • Successfully led the transition from local to a hybrid environment that cut costs by 50% and provided visibility and compliance to our industry standards
  • Directed and worked alongside leadership on achieving multiple multi-million-dollar project closeouts that led to multiple other projects
  • Created Mentor and Training programs that upskilled our workforce that improved our quality of work and innovation that reduced work in areas up to 30%
  • Successfully implemented Standardization and Compliance to multiple audits and achieved certifications in CMMC, cybersecurity awareness on base, and achieved ATO standards across the projects

Lead Developer

National Government Services
08.2019 - 05.2023
  • ITSM developer and subject matter expert for ServiceNow/Remedy ITSM and CMDB activities involving ServiceNow Platforms
  • Subject matter expert for ServiceNow Discovery and Snow Software Asset Management, and other Asset Discovery tools
  • Applications – Lead Developer and Admin for BMC Discovery, Remedy ITSM, ServiceNow Discovery, ServiceNow
  • Migration – Designing, gathering requirements, configuring, and implementing ServiceNow & ServiceNow Discovery from Remedy ITSM & BMC Discovery tools
  • Successfully migrated Remedy to ServiceNow
  • Managed internal and external resources
  • Manage timelines, plans, project deliverables, and project management updates for ServiceNow Transition and close out
  • Skills – Good working knowledge in Java
    Scripting and web technologies (JavaScript, Jelly Scripting, Glide Scripting, XML, HTML, AJAX, CSS, HTTP)
  • ITSM Modules: Incident, Change, Request, and Asset Management
  • API Integrations using REST, SOAP, and 3rd party tools
  • Custom UI Pages, UI Macros, Service Portal, Access Control, Performance analytics, CMDB, Flow Designer, Orchestration, and Business Rules
  • Project and Framework – Scrum Framework, Jira, Confluence, Bitbucket, and Microsoft Project
  • Worked with process owners and business stakeholders to translate business requirements into functional requirements within Service Now
  • Audits and Compliance – Ensure adherence to industry standards for ARS 5.0, NIST, FISMA High requirements, and JSM audits
  • Administration – Manage Patching, day to day administration tasks, Maintained and Created Policies and Procedures, and established relationships with ITSM Customers
  • Successfully upgraded Remedy and related applications from 18.05 to 20.02 without downtime or impact to end user
  • Upgraded Windows Operating Systems and SQL Servers from 2012 to 2016/2019
  • Responsible 99.99% uptime for all ITSM operations including BMC Discovery, BMC Client Management, and Snow Software Asset Management
  • Maintained 99% discovery accuracy of the entire environment for Cloud, Network, and On-Premise Server environments
  • Migrated entire platform from Remedy to ServiceNow that included switching discovery tools while maintaining the integrity of the CMDB for audits

Senior Asset Management Analyst

National Government Services
09.2014 - 08.2019
  • Lead Asset Manager and subject matter expert for Hardware and Software Asset Management
  • Lead for all Audits
  • Lead Auditor – Responsible for representing IT Asset Management in government audits: JSM, 912, FISMA, CFO, and SSAE-18
  • Asset Manager– Managed Hardware, Software, Vendor, and Compliance teams
  • Administrator – Managed BMC Discovery, Snow Discovery, and ServiceNow Discovery tools to maintain an asset inventory to CMS 912 standards that integrated with Remedy and ServiceNow CMDB
  • 99.998% accuracy on inventory (1 item was misplaced out of 25000 items)
  • Implemented Asset Management lifecycle that supported and passed all audits
  • Achieved Awards and prevented High and minor findings

Industrial Engineering and BI Intern

Case New Holland
Lebanon, USA
05.2012 - 08.2014
  • Led Green Belt projects alongside Black Belt, enhancing process efficiency during weekends.
  • Implemented new Warehouse Management System, increasing route efficiency by up to 50% through improved inventory control.
  • Supervised and transitioned Warehouse Management Systems (WMS) team, optimizing weekend operations.

Education

Bachelor of Science - Supply Chain Management, Management Information Systems

University of Indianapolis
Indianapolis, IN
05.2014

Skills

  • IT infrastructure management
  • Cross-functional team coordination
  • Big data analytics
  • Software development
  • Technology roadmap design
  • Multi-disciplinary project planning
  • Cybersecurity management
  • JavaScript, Jelly Scripting, Glide Scripting, XML, HTML, CSS
  • ITSM: Incident, Change, Request, Problem, and CMDB
  • API Integrations, REST, SOAP
  • Automation: Flow Designer, Orchestration, Business Rules

Certification

  • ITIL Foundations
  • IAITAM Certified IT Asset Manager
  • IAITAM Certified Asset Management Security Expert
  • INTRODUCTION TO HUMAN-CENTERED DESIGN
  • SAFE 6 Agilist Practitioner
  • SAFE 6 DevOps Practitioner
  • SAFE 6 Product Management and Product Owner
  • SAFE 6 Practitioner
  • Security +
  • CISSP Class
  • Department of Defense: Common Access Card
  • DBIDS

Timeline

Cyber Solutions Manager

GGT Energy Solutions Inc
05.2023 - Current

Lead Developer

National Government Services
08.2019 - 05.2023

Senior Asset Management Analyst

National Government Services
09.2014 - 08.2019

Industrial Engineering and BI Intern

Case New Holland
05.2012 - 08.2014

Bachelor of Science - Supply Chain Management, Management Information Systems

University of Indianapolis

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Keith Carpenter