Summary
Overview
Work History
Education
Skills
References
Timeline
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Keith Castellano

Keith Castellano

Brooklyn,NY

Summary

Dedicated and compassionate with over 15 years of customer service, 3 years of Cannabis medical/rec sales, regulations and safety standards. Skilled in cash handling, POS systems, inventory management, front of house lead and staff training. I bring strong problem-solving abilities and a commitment with outstanding service with a personal touch.

I am a very outgoing person, and I strive to help others and aid them in having a higher quality of life and an amazing experience with the skills I've obtained

At the end of the day, when customers remember my name and keep coming back, I know I did my job.

And that makes me happy.

Overview

8
8
years of professional experience

Work History

Lead Budtender

Nevaeh Verde Dispensary
Belleville, New Jersey
03.2025 - 08.2025
  • Assisted customers in selecting cannabis products based on their needs and preferences.
  • Developed educational materials to enhance staff understanding of cannabis strains and effects.
  • Collaborated with management to implement improved customer service practices in-store.
  • Trained new budtenders on proper customer service, product knowledge, and store policies and procedures.
  • Assisted customers in selecting the most appropriate strain for their individual needs.
  • Created promotional materials such as flyers, posters, banners. to advertise sales events or new products.
  • d

Personal Care Specialist

GTI (RISE) Dispensary
02.2022 - 03.2024
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Terpene knowledge and cannabis medical patient one on ones
  • Dealing and with and counting large amounts of cash
  • Cash /change runner
  • Trained in Medical cannabis sales
  • POS skilled (Treez, dutichie , blaze, leaf logics)
  • Labeling and inventory
  • Handled customer inquiries and resolved concerns to ensure satisfaction during visits.

  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
  • Participated in team meetings to discuss sales goals and strategies.

Front End Supervisor

TJX Companies HomeGoods
09.2018 - 02.2020
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
  • Encouraged the staff to push TJX credit cards to customers to get savings in our stores
  • Trained new staff members
  • Counted registers end of night
  • Provided outstanding customer service to everyone no matter what
  • Answered phone calls directed them to the department they needed

Food Service Supervisor

MOOYAH Burgers, Fries & Shakes
04.2017 - 03.2018
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
  • Ordered new supplies and food to maintain service levels.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Food handler and ServSafe certified
  • Trained new hires

Education

High School Diploma -

Rutherford High School
Rutherford, NJ
06.2003

High School Diploma -

Bergen County Technical Schools
Teterboro, NJ
06.2003

Skills

  • Compassionate Caregiving
  • HIPAA Compliance
  • Patient Care
  • Verbal and written communication skills
  • Dependable and Responsible
  • Multitasking and Organization
  • Problem-Solving
  • Client Confidentiality
  • Compassionate Caregiving
  • Food safety
  • Inventory management
  • Front of house Leader
  • Staff scheduling
  • Customer service
  • HACCP compliance
  • Cash handling

References

References available upon request.

Timeline

Lead Budtender

Nevaeh Verde Dispensary
03.2025 - 08.2025

Personal Care Specialist

GTI (RISE) Dispensary
02.2022 - 03.2024

Front End Supervisor

TJX Companies HomeGoods
09.2018 - 02.2020

Food Service Supervisor

MOOYAH Burgers, Fries & Shakes
04.2017 - 03.2018

High School Diploma -

Rutherford High School

High School Diploma -

Bergen County Technical Schools

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