KEITH CAVANAGH
Supply,NC
Summary
Dynamic operations supervisor with a proven track record at UPS, enhancing team performance and accountability. Skilled in process improvement and relationship management, I successfully optimized resource allocation, consistently meeting package processing targets. Committed to fostering a culture of safety and efficiency through effective training and quality control measures.
Overview
10
10
years of professional experience
Work History
PT Operations Supervisor
UPS
Charlotte, NC
02.2023 - 10.2024
- Supervised daily operations to ensure efficiency and adherence to safety protocols.
- Managed 20-member team, enhancing accountability and performance.
- Optimized resource allocation to consistently meet package processing targets.
- Conducted regular training to foster team skills and improve preload efficiency.
Account Executive
Anderson Young Associates
Woodcliff Lake, NJ
01.2022 - 02.2023
- Analyzed client goals to tailor solutions, enhancing satisfaction and retention.
- Brokered numerous sales agreements, fostering long-term client relationships.
- Utilized negotiation skills to achieve mutually beneficial sales outcomes.
- Identified business needs, aligning agency offerings with client objectives.
Client Liaison
Anderson Young Associates
Woodcliff Lake, NJ
10.2019 - 01.2022
- Resolved customer issues, enhancing satisfaction and loyalty.
- Implemented cost-saving strategies, saving clients thousands.
- Communicated effectively with over 10 clients daily to understand and address needs.
- Developed solutions for complex client problems, improving efficiency.
- Facilitated client interactions, fostering long-term relationships.
Package Handler
FedEx Ground
Philadelphia, PA
01.2020 - 03.2021
- Organized pallets for efficient transport, ensuring timely delivery of 10,000+ packages daily.
- Handled and sorted high volumes of packages, maintaining accuracy in fast-paced settings.
- Enhanced logistics efficiency by preparing packages for seamless transitions between locations.
Production Operator
FedEx Office Centralized Production Center
Teterboro, NJ
04.2019 - 10.2019
- Operated printing machinery creating hundreds of manuals and workbooks daily.
- Coordinated with the team to meet deadlines, enhancing collaboration and output.
- Resolved technical issues swiftly, improving production continuity.
- Boosted customer satisfaction through consistent, high-quality service.
Package Handler
FedEx Ground
Elmsford, NY
07.2018 - 01.2019
- Sorted thousands of incoming packages for efficient processing and distribution.
- Unloaded and loaded incompatibles for delivery to their final destination.
Assistant Manager
UPS Store
New York, NY
01.2018 - 06.2018
- Assisted Center Manager in everyday operations.
Driver Helper
UPS
Nanuet, NY
11.2017 - 01.2018
- Assisted driver with over five hundred deliveries to residential and commercial locations.
- Assisted with daily pickup of packages from residential and commercial locations.
Driver for Pharmaceutical, Catering, & Grocery
A&P
Patterson, NJ
01.2015 - 12.2015
- Ensured timely pickups and drop-offs while communicating with dispatch to confirm delivery schedules and address route changes.
Education
MBA - Business Administration/Project Management
Wingate University
Wingate, NC05-2026
Bachelor's of Arts - Communications, Globalization
University at Albany, SUNY
Albany, NY05.2014
Skills
- Microsoft Office 365 expertise
- Process enhancement strategies
- Operations management
- Productivity management
- Safety compliance
- Forecasting
- Performance monitoring
- LEAN management
- 5S
- Inventory control
- Hazardous materials compliance
- Scheduling
- Staff supervision
- Task delegation
- Client relations management
Timeline
PT Operations Supervisor
UPS
02.2023 - 10.2024
Account Executive
Anderson Young Associates
01.2022 - 02.2023
Package Handler
FedEx Ground
01.2020 - 03.2021
Client Liaison
Anderson Young Associates
10.2019 - 01.2022
Production Operator
FedEx Office Centralized Production Center
04.2019 - 10.2019
Package Handler
FedEx Ground
07.2018 - 01.2019
Assistant Manager
UPS Store
01.2018 - 06.2018
Driver Helper
UPS
11.2017 - 01.2018
Driver for Pharmaceutical, Catering, & Grocery
A&P
01.2015 - 12.2015
Bachelor's of Arts - Communications, Globalization
University at Albany, SUNY
MBA - Business Administration/Project Management
Wingate University