Keith Christiansen
1108 4th Street SW, Altoona,Iowa
Summary
Diligent Supervisor with proven track record in optimizing operational processes and driving business growth. Demonstrated success in implementing strategic initiatives, fostering team collaboration, and improving organizational efficiency. Utilized strong leadership and problem-solving skills to streamline operations and deliver consistent results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operation Supervisor
Biomat USA
Des Moines, IA
06.2023 - Current
- Expert level skilled specialist that is cross trained in phlebotomy, donor processing and plasma processing. Helps to manage the donor center alongside and in the absence of the CM and AM.
- Assists with the submission of timecards and creation of schedules as requested by the AM and CM. Plans and facilitates breaks for the staff throughout the day.
- Trains and develops employees and works with the Quality unit and operations to improve training and associated processes.
- Creates work orders as needed to ensure safety and cleanliness of the donor center.
- Proficient in reactive unit and donor management.
- Assisted with the RSV program roll out.
- Ensures equipment is repaired or scheduled for repair in a timely manner.
Donor Center Specialist
Biomat USA
Des Moines, IA
05.2023 - 06.2023
- Expert level skilled specialist that is cross trained and fully proficient in all donor center operational areas. Works throughout the center as needed and as directed by management.
- Actively communicates with the center team to ensure accurate documentation and quality.
- Provides assistance to staff who require further guidance throughout the center.
- Assists with training and development of staff.
- Assists with Center Leadership.
Senior Team Lead
Biomat USA
Des Moines, IA
05.2021 - 05.2023
- Expert level skilled specialist that is cross trained and fully proficient in all donor center operational areas, including phlebotomy, donor processing, and plasma processing. Works throughout the center as needed and as directed by an OS or manager on duty.
- Is the acting back up QS.
- Actively Communicates with the center team to ensure quality of work and documentation.
- Builds rapport with donors and staff to help ensure overall customer satisfaction and employee engagement exists within the center to support long-term donor and staff retention.
- Encouraged the development and training of employees to perform tasks that used to be carried out by the TC.
- Assists AM with ordering supplies and improving DEH and processing times.
Plasma Processor Lead
Biomat USA
Des Moines, IA
03.2020 - 05.2021
- Developed a procedure to pack TMA samples from convalescent units.
- Created a method for taking inventory of the Plasma Processing Area and reducing donor times by reducing periods of inactivity.
- Responsibilities included helping to establish new taping standards during staging, organizing the staging area to ensure proper placement of materials, redistributing cannulas to reduce waste and stocking time for the Front Desk, and standardizing sample placement within the sample racks to minimize interpersonal errors.
- Created an Archive sample spreadsheet calendar and organized Archives to correspond to it.
- Management of procedures for processing staff and daily tasks.
Plasma Processor
Biomat USA
Des Moines, IA
06.2020 - 03.2020
- Duties included cleaning the processing area, processing units, maintaining the freezers, organizing the processing area, packing, shipping plasma, and standardizing various processes within the plasma processing area.
- Developed an inter-day communication procedure.
- Trained multiple Co-workers.
Lab Assistant
Grand View University Biology Department
Des Moines, IA
01.2015 - 04.2017
- Duties included cleaning lab equipment, making solutions for various lab courses, and cataloging inventory.
Education
Bachelors of Science - Biology, Biotechnology
Grand View University
04-2017
Skills
- Possesses good interpersonal communication and organizational skills
- Possesses good customer service skills and time management skills
- Possesses a detailed understanding of NexLynk
- Safety management
- Operational excellence
- Inventory tracking and management
Certification
- Certified in CPR on July 20, 2024 through the American Red Cross.
Timeline
Operation Supervisor
Biomat USA
06.2023 - Current
Donor Center Specialist
Biomat USA
05.2023 - 06.2023
Senior Team Lead
Biomat USA
05.2021 - 05.2023
Plasma Processor
Biomat USA
06.2020 - 03.2020
Plasma Processor Lead
Biomat USA
03.2020 - 05.2021
Lab Assistant
Grand View University Biology Department
01.2015 - 04.2017
Bachelors of Science - Biology, Biotechnology
Grand View University