Keith Cooper

Myrtle Beach

Summary

Technical Analyst seeking a Business Systems Consultant role. Commended for rapid technical autonomy and the ability to bridge communication gaps between frontline staff and C-Suite leadership. Expert at translating complex business needs into functional requirements, managing vendor relations, and authoring critical process documentation to drive operational efficiency.

Overview

years of professional experience

Work History

Technical Analyst

HCA Healthcare Inc.

Myrtle Beach, SC

07.2025 - Current

Achieved full technical autonomy faster than any prior hire, earning commendations for the ability to function solo and resolve complex system issues with minimal oversight.
Facilitated stakeholder meetings to gather requirements and drive alignment, skillfully communicating technical updates and project statuses to all levels of leadership and staff.
Validated application and hardware performance through rigorous testing, ensuring all technology deployments functioned as expected and met strict operational standards.
Coordinated with external vendors during system implementations and upgrades, managing technical deliverables to ensure timely completion within project constraints.
Authored and updated critical process documentation, translating unknown or updated procedures into clear guides to streamline staff training and departmental transitions.

Temporary - Specialized Skill Contractor

Myrtle Beach, SC

05.2024 - 07.2025

Maintained professional activity, developing transferable skills (customer service, communication, problem-solving) after a layoff and limited local opportunities, now preparing for relocation to the Charlotte metropolitan area:
Specialized Skill Contract Roles:
Assisted in smart irrigation system installation/configuration, utilizing knowledge of system architecture, sensor technologies, and data management principles.
Evaluated hospital software for accurate patient-to-bed mapping and real-time information display, employing software testing methodologies and documentation practices.
Participated in testing and validation of assembly lines, conveyor belt systems, and industrial robots for functionality/integration prior to opening the new location.

Product Owner

Bayer Crop Science

St. Louis, MO

12.2022 - 07.2023

Led cross-functional teams in development and implementation of SAAS products, overseeing product strategy, roadmap planning, and feature prioritization.
Utilized negotiating skills to change project management software from AHA to Azure Dev Ops which increased team morale and increased project delivery by 35%.
Streamlined product development processes by implementing Agile methodologies, resulting in reduced time-to-market, and increased overall efficiency.

Technical Product Owner

Rural Sourcing

Augusta, GA

12.2018 - 11.2022

Transformed product backlog via Azure Dev Ops and met 95% of roadmap feature deadlines for three scrum teams.
Commended for my ability to effectively lead three teams composed of both on-shore and off-shore members while delivering (High Quality, Low Cost) services and products.
Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.

Skills

Technical Tools

Process Architecture & Modeling: Lucidchart, Microsoft Visio, Drawio
Agile & Project Management: Jira, Azure DevOps
Enterprise Platforms: Salesforce (CRM), Microsoft 365, Google Workspace
Systems Validation: Application & Hardware UAT, End-to-End Testing

Professional & Consultative Skills

Stakeholder Engagement: Expertly navigating communications from frontline staff to C-Suite leadership
Strategic Requirements: Translating complex business needs into functional technical specifications
Process Optimization: Identifying inefficiencies and authoring SOPs for new or updated workflows
Agile Governance: Proficient in Scrum, Product Backlog Management, and Feature Prioritization
Technical Autonomy: Commended for rapid onboarding and the ability to function solo ahead of schedule

Timeline