Keith Cotton
Belleville,IL
Summary
Dynamic Retail Associate with proven expertise at Mers Goodwill, excelling in customer engagement and cash handling accuracy. Recognized for enhancing the shopping experience through effective merchandise display and teamwork. Certified in operating electrical equipment, I consistently maintained a clean, organized store environment, contributing to increased customer satisfaction and sales. I’ve been certified for the electric machines for almost 3-4 years as well.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Associate
Mers Goodwill
O'Fallon, IL
11.2020 - Current
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained store organization and cleanliness, ensuring a welcoming environment for shoppers.
- Collaborated with team members to restock inventory and manage merchandise displays effectively.
- Engaged in loss prevention strategies by monitoring customer activities in-store.
- Provided support during promotional events, increasing customer engagement and sales opportunities.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Worked with manual pallet jacks, electrical pallet jacks, and also an electrical double stacker. I’m certified
Education
High School Diploma -
East Saint Louis Senior High School
East Saint Louis, IL05.2020
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Cash register operation
- Merchandise display
- Store maintenance
- Cleaning and sanitizing
- Approachability
- Product merchandising
- Teamwork and collaboration
- Customer service
Certification
Electric pallet jacks and Electric double stacker
Timeline
Retail Associate
Mers Goodwill
11.2020 - Current
High School Diploma -
East Saint Louis Senior High School