Keith Covert
Denton,TX
Summary
Dynamic, Organized, and Thorough team contributor. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Possesses strong communication, customer service and problem-solving skills
Overview
16
16
years of professional experience
1
1
Certification
Work History
Production Scheduler/Shipping Coordinator
Precision Formed Plastics
04.2021 - 07.2025
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Updated management and clients on progress of production.
- Delivered services to customer locations within specific timeframes.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Processed required paperwork to expedite handling of shipped and received goods.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Customer Service Manager/Senior Key Account Manager
Reflex Packaging
09.2009 - 12.2020
- Prioritized customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Education
High School Diploma -
Somerset High School
Bellflower, CASkills
- Production coordination
- Inventory management
- Shipping and receiving
- Customer service
- Computer literacy
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Warehouse management systems
- Forklift operation
Certification
- Certified Forklift Operator (20+ years)
Timeline
Production Scheduler/Shipping Coordinator
Precision Formed Plastics
04.2021 - 07.2025
Customer Service Manager/Senior Key Account Manager
Reflex Packaging
09.2009 - 12.2020
High School Diploma -
Somerset High School