Keith Currence, Jr.
Rock Hill
Summary
Dedicated Computer Science major with over 7 years in customer service roles. Expertise in enhancing customer satisfaction through effective problem-solving and team collaboration. Proven ability to streamline operations and prioritize tasks to deliver exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Walmart
Tega Cay
08.2024 - Current
- Provided exceptional customer service to enhance shopping experiences.
- Collaborated with store associates to swiftly locate items, improving customer satisfaction.
- Managed shopping lists to optimize product selection and enhance shopping experience.
- Organized and prioritized multiple shopping requests for prompt and efficient service.
Kennel Technician
The Pet Doctor: Daycare
Conway
02.2024 - 06.2024
- Monitored animal behavior and health to detect potential issues early, contributing to timely interventions.
- Administered medications per veterinary instructions to support pet health and recovery.
- Cleaned and maintained kennels, provided food and medication, walked dogs, and offered grooming and bathing services to ensure well-being of pets.
- Cleaned and sanitized kennels to ensure a safe environment for pets.
Wireless Specialist
The Revenue Optimization Companies
Conway
06.2022 - 05.2024
- Built strong client networks and provided ongoing customer service to enhance client satisfaction.
- Explained complex telecommunications and Internet operations concepts clearly to diverse audiences, facilitating better understanding.
- Able to function well independently or as a strong member of a wireless sales team.
Donation Attendant
Goodwill Industries
Conway
08.2021 - 05.2024
- Accepted donations, priced items, and stocked shelves.
- Accepted donations, brought product to the retail merchandise processors, maintained cleanup, load and unload trailers and customers service always met.
- Maintained a professional and courteous image while dealing with the public.
- Provided excellent customer service and demonstrated strong organizational skills.
- Assisted attendants in maintaining cleanliness and organization of donation area.
- Demonstrated consistent positive behavior with all internal and external customers and professionally communicated donation policies and procedures.
- Demonstrated defective communication skills and ensured that correct information is communicated only to the appropriate person.
Busser/Server Assistant
Olive Garden
Rock Hill
06.2018 - 08.2019
- Bussers help maintains restaurant operations by setting and clearing tables and maintaining a high level of cleanliness within the dining room.
- In addition, many bussers provide support to wait staff and servers by acting as runners during meal service.
- Bussers also contribute to customer service by filling water glasses at the table, supplying new utensils as requested and answering customer questions.
- They also Stock and replenish drink mixes, Fruit, Utensils, and other products.
Education
Interdisciplinary Studies - Art through Multimedia
COASTAL CAROLINA UNIVERSITY
CONWAY, SC, UNITED STATES05-2026
Associate of Science - Computer Science - Programming
York Technical College
Rock Hill, SC05-2026
Skills
- Javascript
- Problem solving
- Planning and organization
- Flexible schedule
- Verbal and written communication
- Networking skills
- Team collaboration
Languages
English
Timeline
Personal Shopper
Walmart
08.2024 - Current
Kennel Technician
The Pet Doctor: Daycare
02.2024 - 06.2024
Wireless Specialist
The Revenue Optimization Companies
06.2022 - 05.2024
Donation Attendant
Goodwill Industries
08.2021 - 05.2024
Busser/Server Assistant
Olive Garden
06.2018 - 08.2019
Interdisciplinary Studies - Art through Multimedia
COASTAL CAROLINA UNIVERSITY
Associate of Science - Computer Science - Programming
York Technical College