JERENY MOSQUEDA

• Assisted customers with food selection, inquiries and order customization requests.

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Delivered orders, offering a personalized experience to customers.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.

• Assembled and repaired PCs.

• Repaired and maintained of printers.

• Managed, parameterized and Executed the Q-Flow and Q-Matic tools (Customer Flow Control) of the Bank Branches nationwide.
• Designed, developed and implemented maintenance report formats in web environment, to be presented by specialists to the Technological Infrastructure Management.
• supervised the Installation, configuration and maintenance of computer systems and network connections

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.
• Prevented and corrective maintenance of technological equipment, such as computers, printers and others.

• Assembled and repaired PCs.

• Repaired and maintained of printers.

• Coordinated and supervise activities of the staff of the Integral Customer Service Center CrediMovil.
• Motivated workers to exceptional performance through the implementation of new strategies.

• Advised the Banking branches at the national level in everything related to Credits for Vehicles.

• Leadership of a team of 8 promoters