Markeisha Mathis
Grand Rapids
Summary
Compassionate healthcare professional with a proven track record of delivering exceptional patient care in fast-paced environments. Expertise in supporting medical teams and enhancing patient comfort through effective communication and strong management skills. Recognized for seamless collaboration with staff to achieve optimal patient outcomes while maintaining keen attention to detail. Committed to improving the well-being of others by providing compassionate treatment and assisting patients with self-care and daily tasks, ensuring a supportive and nurturing atmosphere.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Shopper
Instant Cart Delivery
Grand Rapids, MI
06.2019 - Current
- Curated personalized shopping experiences based on client preferences and market trends.
- Developed strong vendor relationships to ensure product availability and timely deliveries.
- Streamlined order processing by implementing efficient inventory management systems.
- Trained and mentored new personal shoppers on best practices and customer service standards.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
DSP
Hope Network Behavioral Health
Grand Rapids, MI
11.2025 - 03.2026
- Provided direct support to individuals with behavioral health needs, ensuring safety and well-being.
- Implemented individualized treatment plans, enhancing client engagement and progress.
- Collaborated with multidisciplinary teams to coordinate care and improve service delivery.
- Monitored client behavior and reported changes to facilitate timely interventions.
- Advocated for client needs within the community, strengthening support networks and resources available to them.
- Monitored clients' overall health and well-being and noted significant changes
Behavior Technician
Forrest View Behavioral Hospital
Grand Rapids, MI
08.2025 - 09.2025
- Implemented behavioral intervention plans to enhance client engagement and progress.
- Monitored and documented client behaviors, ensuring adherence to treatment goals.
- Collaborated with multidisciplinary teams to develop individualized treatment strategies.
- Trained and mentored new staff on best practices in behavior modification techniques.
- Implemented individualized treatment plans to support behavioral modification and skill development.
- Collaborated with multidisciplinary teams to enhance patient care and therapeutic outcomes.
CNA
Intersect Healthcare
Grandville, MI
05.2025 - 07.2025
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Advocated for patients' needs, effectively communicating concerns to healthcare professionals for timely interventions.
- Monitored vital signs regularly, identifying changes and reporting concerns to nursing staff promptly.
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing care continuity.
Cena(CNA)
Clark Retirement Skilled Nursing Facility
Grand Rapids, MI
01.2025 - 04.2025
- Patient Care: Bathing, dressing, feeding assistance, mobility assistance. Geriatric Care: Understanding of aging, dementia care, Compliance & Regulations: Knowledge of HIPAA, patient rights, Medicare/Medicaid regulations.
Patient care technician (PCT)
Fresenius Kidney Care
Kentwood, MI
08.2024 - 12.2024
- Hemodialysis machine setup and maintenance.
- Patient monitoring and assessment.
- Blood pressure and vital sign measurement.
- Infection control and sterilization practices.
- Documentation and electronic medical records (EMR).
- Communication and patient education.
- Empathy and patient care.
- Teamwork and collaboration.
CNA
Harmony Care
Grand Rapids, MI
04.2024 - 09.2024
- Delivered compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with vital sign monitoring and documentation, enhancing patient health tracking.
- Collaborated with interdisciplinary teams to implement individualized care plans for diverse patient needs.
- Trained new staff on best practices for patient care and facility protocols, fostering team efficiency.
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs, documenting changes to ensure timely interventions.
MED Tech
Provision Living at Forest Hills
Grand Rapids, MI
02.2024 - 04.2024
- Operated and maintained medical equipment, ensuring compliance with safety standards and protocols.
- Conducted routine diagnostic tests to assess patient health and ensure accurate results.
- Monitored inventory levels of medical supplies, coordinating timely reorders to prevent shortages.
- Assisted in developing training materials for new hires, enhancing onboarding efficiency and knowledge retention.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
Certified Nursing Assistant
Valley View Care Center
Grand Rapids, MI
08.2022 - 03.2024
- Delivered compassionate patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted in developing care plans by collaborating with healthcare teams to enhance patient outcomes.
- Trained and mentored new Certified Nursing Assistants on procedures and best practices.
Direct Support Professional
Beacon Specialized Living
07.2020 - 07.2022
- Provide opportunities throughout the day to help residents meet their goals.
- Adhere to the person-centered plans, and behavior plans as written for each resident.
- Provide quality of care and safe and healthy setting free from harm while upholding the rights of all residents.
- Create a space of trust and relationship with all residents.
- Cook meals as necessary for residents based upon food specifications, diets, food exchanges and documentation.
- Transport residents and attend appointments, advocate, and obtain necessary documentation, when needed.
- Assist with supervision of residents doing their laundry and complete facility laundry as needed.
- Administer medications to residents as needed.
Caregiver
Champs
Grand Rapids, MI
03.2021 - 03.2022
- Assisting with paying bills.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Coordinated transportation arrangements for medical appointments, supporting client access to essential healthcare services.
- Assisted clients with medication management, promoting adherence to prescribed healthcare plans.
- Provided compassionate personal care services to clients, ensuring comfort and dignity in daily activities.
Sales Associate
Family Dollar
Grand Rapids, MI
04.2021 - 07.2021
- Maintained organized merchandise displays, ensuring compliance with company standards.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Managed inventory levels through regular stock checks and replenishment processes.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Monitored store cleanliness and safety compliance, contributing to a welcoming environment.
Delivery Driver
Amazon Logistic
Grand Rapids, MI
05.2020 - 07.2020
- Managed time effectively to meet tight delivery schedules.
- Navigated routes using GPS technology to optimize delivery efficiency.
- Maintained accurate records of deliveries and vehicle inspections.
- Operated delivery vehicles efficiently, adhering to safety and traffic regulations.
- Ensured customer satisfaction by delivering packages promptly and handling inquiries professionally.
Crew Member
Moe's Southwest Grill
Kentwood, MI
09.2019 - 12.2019
- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Operated kitchen equipment and adhered to food safety standards for quality meals.
- Assisted with inventory management, restocking supplies to maintain operational efficiency.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
- Implemented cleanliness protocols, increasing adherence to health regulations within the kitchen area.
Cook
Paw's Paw's Fish House
Benton Harbor
01.2014 - 05.2017
- Prepared and cooked a variety of seafood dishes to meet high-quality standards.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Implemented inventory management practices to minimize waste and optimize ingredient usage.
- Assisted in menu development by suggesting new recipes based on seasonal ingredients.
- Monitored food quality during preparation and service, ensuring customer satisfaction with each dish.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Machine Operator
Jvis Manufacturing LLC
Benton Harbor, MI
07.2013 - 12.2013
- Monitored production processes to identify and resolve operational issues promptly.
- Operated and maintained various manufacturing machinery to ensure optimal production efficiency.
- Conducted routine quality inspections to maintain product standards and reduce waste.
- Analyzed equipment performance data to propose enhancements for operational efficiency.
Education
High School Diploma -
High School Diploma -
HEARTSAVER FIRST AID CPR AED
GRAND RAPIDS 12.2027
Medical Assistant Program - Medical assistant
Ross Medical
Kentwood, MI01.2024
Certificate - CERIFIED NURSING ASSISTANT
PES School of Nursing
Grand Rapids09.2022
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Medication administration
- Emotional support
- Patient transfers
- Teamwork and collaboration
- Reliability
- Mental health awareness
- Multicultural sensitivity
- Suicide prevention
- De-escalation techniques
- Youth mentoring
Certification
- CNA - Certified Nurse Assistant
- BLS CERTIFIED
- Non Certified Medical Assistance
Timeline
DSP
Hope Network Behavioral Health
11.2025 - 03.2026
Behavior Technician
Forrest View Behavioral Hospital
08.2025 - 09.2025
CNA
Intersect Healthcare
05.2025 - 07.2025
Cena(CNA)
Clark Retirement Skilled Nursing Facility
01.2025 - 04.2025
Patient care technician (PCT)
Fresenius Kidney Care
08.2024 - 12.2024
CNA
Harmony Care
04.2024 - 09.2024
MED Tech
Provision Living at Forest Hills
02.2024 - 04.2024
Certified Nursing Assistant
Valley View Care Center
08.2022 - 03.2024
Sales Associate
Family Dollar
04.2021 - 07.2021
Caregiver
Champs
03.2021 - 03.2022
Direct Support Professional
Beacon Specialized Living
07.2020 - 07.2022
Delivery Driver
Amazon Logistic
05.2020 - 07.2020
Crew Member
Moe's Southwest Grill
09.2019 - 12.2019
Personal Shopper
Instant Cart Delivery
06.2019 - Current
Cook
Paw's Paw's Fish House
01.2014 - 05.2017
Machine Operator
Jvis Manufacturing LLC
07.2013 - 12.2013
High School Diploma -
High School Diploma -
HEARTSAVER FIRST AID CPR AED
Medical Assistant Program - Medical assistant
Ross Medical
Certificate - CERIFIED NURSING ASSISTANT
PES School of Nursing