Emily Lanier
New Hope
Summary
Motivated and adaptable professional with a versatile background in retail. Known for strong attention to detail and effective problem-solving, contributing to streamlined operations and enhanced customer experiences.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
Owens Cross Roads
2019.01 - 2021.01
- Guided customers in selecting products tailored to preferences and needs.
- Investigated product availability and pricing through Walmart's inventory system to aid customer decisions.
- Streamlined shopping experiences by organizing customer orders efficiently.
- Enhanced product knowledge through ongoing training on new merchandise.
- Delivered quick, accurate service to enhance customer satisfaction during peak times.
- Scanned items when pulling from shelves to update system stock information.
- Assisted customers in selecting items that met their individual needs and preferences.
Drive Thru Cashier
LawLer's Barbecue
Owens Cross Roads
2017.10 - 2018.10
- Operated cash register and processed customer orders efficiently.
- Coordinated drive-thru lane operations to streamline customer flow.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of the work area.
- Worked with team members to improve service speed and efficiency.
- Handled cash transactions accurately and securely.
- Trained new staff on drive-thru procedures and customer service protocols for consistent service quality.
- Prepared drinks, ice cream and other special items to complete food orders.
- Worked nights, weekends, and holidays, and maintained a calm, pleasant demeanor.
Sales Associate
Plato's Closet
Huntsville
2016.05 - 2017.10
- Guided customers in selecting trendy clothing and accessories to improve shopping experience.
- Addressed customer inquiries and delivered exceptional service to foster loyalty.
- Processed sales transactions efficiently at the cash register.
- Arranged merchandise displays to attract customer attention and promote sales.
- Collaborated with team members to achieve daily sales goals.
- Participated in inventory management and restocking procedures.
Education
New Hope High School
New Hope, AL2018-05
Skills
- Customer relationship management
- Inventory management
- Digital advertising
- Social media monitoring
- Google analytics
- Data interpretation
- Problem solving
- Problem identification
- Detail orientation
- Error correction
- Microsoft office
- Task prioritization
- Time management
- Time management abilities
- Proofreading
Timeline
Personal Shopper
Walmart
2019.01 - 2021.01
Drive Thru Cashier
LawLer's Barbecue
2017.10 - 2018.10
Sales Associate
Plato's Closet
2016.05 - 2017.10
New Hope High School